Lead Project & Program Manager

Hybrid role out of any of our office locations.

As a Lead Project Manager, you will be responsible for implementing enterprise-wide software solutions for many of the world’s largest companies.  Within our Professional Services Organization, the successful candidate will work closely with analysts, product managers, key account executives and customer project teams to ensure the successful delivery of our solutions.​
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The ideal candidate will have strong experience in project management and implementation of software solutions for large enterprises. We are seeking passionate and enthusiastic individuals with excellent communication and organizational skills and a strong sense of customer care. ​

Responsibilities:​

• Lead client service delivery ​

• Manage multiple projects simultaneously ​

• Manage a small Professional Services team ​

• Work with Enablon teams to acquire and board staff ​

• Drive/improve services quality and client satisfaction ​

• Identify and manage risks ​

• Understanding of the contractual framework ​

• Facilitate communication between different departments, actors and clients ​

• Resolve conflicts, escalations ​

• Maintain client relationships, be personable ​

• Support sales cycle to position services ​

• Produce well defined project implementation proposals ​

• Manage expectations and help manage to "zero surprises" ​

• Anticipate project and account needs (proactive as opposed to reactive) ​

• Ensure high quality Project deliverables and the proper implementation of QA plans ​

• Make sure all projects follow prescribed methodology and maintain proper project deliverables ​

• Participate in the account planning meetings ​

• Act as a point of contact for PS services ​

Qualifications & Experience: ​

Education: Bachelor’s Degree is required ​

Experience: ​

• 7+ years of professional experience working on software or integration projects ​

• 5+ years of project management and implementation of software solutions experience within the operational risk management, control of work, or electronic permit to work space ​

• 2+ years in leadership of a small services team ​

• Proven ability to build lasting relationships with clients/partners ​

• Some experience in sales of professional services ​

• A proven track record for project planning, delivery, control and completion ​

Other Knowledge, Skills, Abilities or Certifications:     ​

• PMP, Prince2 or equivalent certification​

• Demonstrate excellent verbal and written communication​

• Able to effectively present in front of large internal or external groups​

• Experience managing multi-million-dollar projects in a fast-pacedenvironment​

• Detail-oriented, self-motivated and highly organized with solid problem-solving skills​

• Leadership: Models good leadership while mentoring others to develop asleaders and develop as a team; manages the process of innovativechange.​

• Teamwork: Motivates the team to work efficiently together andacknowledges each team member’s contributions while celebrating teamsuccess. This includes working with team members in remote offices orthrough virtual environments.​

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.