Lead Programmer Writer

Summary

We are looking for a talented and curious technical writer who is passionate about creating compelling content that helps our developer users succeed. 
As a programmer writer at Guidewire, you will use your ability to grasp technical concepts and convert developer-speak into content that speaks to the user.  You’ll collaborate with engineers, product managers, and designers to create clear, accurate, and engaging content enables developers to build, extend, and integrate with our products.
To succeed in this role, you must have excellent communication skills, strong technical skills, a hands-on approach, and a self-motivated attitude. Expect a fast-paced, collaborative environment where experimentation and learning are part of the job.

Job Description

Job Description

Key Responsibilities

• Partner with developers, product managers, and UX designers to understand how our products work and what our users need.

• Create developer documentation, including API references, SDK guides, cross-product solutions, and use-case-driven tutorials.

• Plan, design, and organize content for our cloud and AI platforms and services.

• Own the end-to-end content lifecycle — from research and authoring to continuous improvement based on feedback and analytics.

• Use Git-based workflows and automation tools to manage content efficiently and consistently.

• Participate in initiatives to improve our overall information experience and make our content more discoverable, useful, and impactful.

• Experiment with AI-assisted authoring tools and emerging documentation technologies to boost productivity and quality.

Required Skills and Experience

• 7+ years of experience creating content for enterprise software or developer tools.

• Proven ability to explain complex technical concepts clearly and accurately.

• Experience documenting APIs (preferably REST APIs) and writing code samples and tutorials.

• Familiarity with web applications, cloud platforms, and AI concepts.

• Strong understanding of technical communication best practices, topic-based authoring, and structured content.

• Ability to learn independently — by reading code, experimenting, and talking with engineers.

• Excellent collaboration and communication skills across cross-functional teams.

Preferred Qualifications

• Knowledge of Swagger/OpenAPI, Git Markdown, DITA, or XML.

• Background in creating developer-first content such as quickstarts, walkthroughs, use-case-driven tutorials, and end-to-end solution guides.

• Familiarity with Agile development and iterative content delivery.

• Ability to create or contribute to videos, demos, and interactive tutorials.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.