At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Lead Program Manager serves an instrumental role in delivering CXone infrastructure and key initiatives the marketplace. Fulfilling a high visibility role on cross-department projectteams, the Program Manager will help drive, plan, and coordinate development and compliance activities from concept to completion. This person is responsible for participating in and leading a cross-department, multi-discipline team to implement, deliver product vision, providetransparency and visibility with executive sponsors, and manage dependencies to removeroadblocks and ensure the teams’ success.
How will you make an impact?
Financial Responsibilities:
Have you got what it takes?
You will have an advantage if you also have:
What’s in it for you?
Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- Bachelor's Degree in Computer Science, Information Technology, or related field or equivalent work experience
- Technical or industry certifications
- 5+ years of Program, Project, or Product Management experience using formal techniques and principles
- 1+ years of demonstrated success defining and launching products
- 2+ years of demonstrated experience writing software specifications
- 2+ years of project leadership in a cross-functional environment
- Ability to translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences
- Ability to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and concepts
- Experience presenting complex technical concepts and strategic project status to Executive Management and partner organizations
- Experience working with and influencing cross-functional teams without formal authority
- Working knowledge of and significant experience working in various project methodologies within a single program
- Versatility with management tools including ServiceNow, Jira, Confluence, MSProject, Salesforce
- Strong technical background with experience in communications, telephony, hosted solutions, or contact center-related fields
- Experience with systems and network infrastructure architecture design and implementation
- Leadership of other Project Managers, Analysts, and project contributors
- Experience working with object-oriented software development, web services, web development
- Experience with Agile/Scrum, RUP, and preferably serving as a Scrum Master
- Experience with user acceptance testing, regression testing, integration testing, and design/process modeling
- PMP certification
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
