At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement, inspire advocacy, and turn every interaction into long‑term connection. Guided by our principles - effortless experiences, global consistency, personalisation, and relentless improvement - we ensure every customer’s journey with Dyson is exceptional.
About the RoleAs a Senior Product Leader, you will champion Dyson’s AI and automation ambitions. In this role, you’ll drive initiatives to digitise customer journeys, unlock seamless self-service touchpoints, and leverage emerging tech to optimise both Operational (OX) and User Experience (UX). You are the catalyst transforming our Customer Service into a digitally empowered, customer-centric powerhouse.
Main responsibilities include but not limited to:-
Own the backlog for their pillar: incoming demand (including Q&S) and quality of output
Own strategic vision for a product Pillar looking out 12-18 months looking at new trends and technology relating to product Pillar
Ensure the backlog is prioritised correctly and benefits cases are accurate
Line manages, support and mentor Product Owners
Take on complex feature or projects – whether it’s supporting a market roll out or steering a complex cross channel initiative
Ensure consistent delivery across platforms
Monitor the performance of development teams and escalate issues to the Head of Product and Head of Product Delivery if needed
Be the expert on the product and the customer experience associated with the capability
Run appropriate governance forums for product area
Ensure the roadmaps are updated in a timely way as development efforts become more accurate and priorities evolve
Ensure ways of working are followed on each project, programme & product management (enhancements)
Ensure Product Owners enforce definition of ready & definition of done at a ticket level
Owns continuous improvements working with other Dyson teams & suppliers to drive consistent ways of working and greater delivery output
Accountable for ensuring Jira admin is accurate
Ensure benefits realisation post release is created by Product Owners and monitor quality of the analysis
Ensure we meet the SLAs to brief requesters and stakeholders
Ensure pillar content is updated at the right time to the right quality for market calls, release notes, etc
Build strong stakeholder relationships
To thrive in this role, you will bring a powerful blend of strategic thinking, agile problem-solving, and a deeply customer-centric mindset focused on delivering exceptional user and operational experiences (UX/OX). As a natural innovator, you have a proven track record of identifying and swiftly implementing cutting-edge technologies, backed by data-driven decision-making and analytics to guide your strategy and measure success. You excel at translating complex product concepts into clear, functional requirements and possess the excellent communication and stakeholder management skills necessary to rally cross-functional teams and drive meaningful, lasting change across the business.
Previous skills & experience:-
Bachelor’s or Master’s degree in computer science, Data Science, Engineering, or related field
5+ years in technology-driven roles, with at least 3 years in AI/automation leadership
Proven experience in digitizing customer journeys and deploying self-service solutions
An understanding of conversational AI, NLP, RPA, predictive analytics, and cloud-based solutions
Familiarity with CRM systems, omnichannel platforms, and API integration
Understanding of Agile software development
At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most.
#LI-VG1
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Skills Required
- Bachelor's or Master's degree in computer science, Data Science, Engineering, or related field
- 5+ years in technology-driven roles
- At least 3 years in AI/automation leadership
- Proven experience in digitizing customer journeys and deploying self-service solutions
- Understanding of conversational AI, NLP, RPA, predictive analytics, and cloud-based solutions
- Familiarity with CRM systems, omnichannel platforms, and API integration
- Understanding of Agile software development
Dyson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dyson and has not been reviewed or approved by Dyson.
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Healthcare Strength — Medical, dental, and vision offerings are broad, paired with company‑paid life and disability coverage, plus EAP, backup care, and wellness incentives. Employer‑funded healthcare dollars and premium‑discount or Lifestyle Spending Account options further enhance coverage value.
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Retirement Support — A 401(k) with a company match is consistently advertised on U.S. postings. This provides predictable retirement support across roles.
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Wellbeing & Lifestyle Benefits — Wellbeing programs, commuter benefits, and notable product discounts supplement core coverage. Wellness incentives and a Lifestyle Spending Account expand lifestyle support beyond medical plans.
Dyson Insights
What We Do
At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas
