Lead, Product Operations

As a Product Operations Specialist, you will play a critical role in enabling our product and engineering teams to operate efficiently, deliver and scale effectively.  

You’ll be the work cross functionally, being the connector and enabler between Product, Engineering, Customer Success, Revenue and other teams across Xceptor, ensuring alignment, transparency, and operational excellence across the product lifecycle.

This hybrid role is based in Xceptor’s London office and reports to the Head of Product.

Operational Excellence

• Develop and maintain scalable processes for product planning, execution, and delivery.

• Setting the cadence and structure for key meetings and planning cycles, such as quarterly business reviews, product roadmap planning, and cross-functional syncs.

• Own and optimize tools and systems used by the product team (e.g., Jira, Confluence, Product board).

• Drive continuous improvement initiatives across product processes and workflows.

• Serve as the central point of contact to drive organisational alignment on product goals, ensuring all teams understand their role in the product's success

·        Build dashboards and reports to track product KPIs, usage metrics, and client-side feedback.

·        Partner with analytics and client-side teams to surface actionable insights for product decisions.

·        Facilitate communication between product, engineering, marketing, and customer-facing teams.

·        Support go-to-market readiness by coordinating product launches and release communications.

·        Ensure product documentation is up-to-date and accessible.

·        Support compliance with internal policies and external regulations.

·        Onboard new product team members with tools, processes, and best practices.

·        Act as a point of contact for operational queries and troubleshooting.

·        Proven experience in product operations, program management, or a similar role in a B2B SaaS environment.

·        Strong understanding of product development processes and agile methodologies.

·        Proficiency in tools like Jira, Confluence, Productboard, and data visualization platforms (e.g PowerBI).

·        Previous expertise in market intelligence gathering (i.e – competitor landscape analysis)

·        SQL/Data Querying skills

·        Excellent communication, organizational, and stakeholder management skills.

·        Analytical mindset with a passion for solving operational challenges.

• Teamwork 

• Customer Centricity 

• Communication with Impact 

• Strategic Orientation 

• Results Driven 

• Change & Innovation 

• Leading People 

• Developing People 

We believe great ideas come from everywhere — and that the best teams are made up of people with different backgrounds, experiences, and perspectives. At Xceptor, we’re committed to building a workplace where everyone feels welcome, valued, and empowered to be themselves.

We know that not everyone ticks every single box in a job description — and that’s okay. If you’re excited about this role and think you could make a difference, we’d love to hear from you. Your unique skills and experiences might be just what we need, even if you don’t meet every requirement.

We celebrate diversity and are dedicated to creating an inclusive environment for all employees — regardless of race, gender identity, sexual orientation, age, disability, religion, or background.