Job Description:
Job Description Summary
The Lead Product Manager – AI Solutions role is a hands-on, individual contributor position that drives the definition and execution of AI-first and AI-enabled product capabilities within a defined product area. This position owns the end-to-end lifecycle for features and capabilities, partnering closely with engineering, UX, tax research, security & governance, and go-to-market teams to translate customer needs, market insights, and technical possibilities into clear product requirements and delivered outcomes. The role contributes meaningfully to AI product strategy and roadmap execution by ensuring AI capabilities are customer-ready, continuously improving, and delivering measurable business impact.
Required Qualifications
- Minimum of 3 years of hands-on AI product experience commercially launching AI-driven and data-intensive product capabilities.
- Define clear product requirements for AI‑powered capabilities and AI‑enabled integrations, with explicit expectations for evaluation criteria, and feedback mechanisms built into the roadmap.
- Partner closely with engineering teams on model evaluation, experimentation, and tuning, to identify opportunities for iterative improvements, and assess release readiness.
- Drive the continuous evolution of AI features by identifying gaps through customer feedback, usage metrics, AI performance signals, and translating those insights into sequenced roadmap investments and delivery milestones.
- Curate and maintain a capability‑level AI roadmap for assigned AI features and core capabilities, prioritizing incremental improvements that drive quality, trust and customer value.
- Metrics-driven product delivery, including defining success metrics, assessing outcomes, and using findings to guide iteration.
- Experience applying responsible AI principles, including traceability, privacy, security, bias awareness, transparency, and auditability within owned capabilities.
- Clear, structured communication skills, conveying priorities, trade-offs, risks, and progress to cross-functional stakeholders.
AI Fluency: this role requires practical, hands-on AI fluency. The ideal candidate will be comfortable operating directly in the AI product development lifecycle:
- Possess the technical acumen to experiment directly using AI tools for faster product prototyping.
- Understand how modern AI systems and AI Agents behave, improve over time, and fail.
- Understand how to use those characteristics to influence product decisions and user experience evolution.
- Ability to create or curate representative mock or synthetic datasets to support experimentation, evaluation, and validation.
Preferred Qualifications
- Bachelor’s degree in business, engineering, or a related field. Equivalent combination of education, training, and relevant professional experience accepted in lieu of a formal degree.
- Some experience mentoring or coaching junior product owners on AI fluency and product development practices.
Other Qualifications
The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.
- Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
- Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.
- Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
- Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
- Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.
COMMENTS:
The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.
Pay Transparency Statement:
Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.
In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.
Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.
*In no case will your pay fall below applicable local minimum wage requirements.
Skills Required
- Minimum of 3 years hands-on AI product experience commercially launching AI-driven and data-intensive product capabilities.
- Define clear product requirements for AI-powered capabilities and AI-enabled integrations, with evaluation criteria and feedback mechanisms.
- Partner closely with engineering on model evaluation, experimentation, and tuning to assess release readiness.
- Drive continuous evolution of AI features by identifying gaps through customer feedback, usage metrics, and AI performance signals.
- Curate and maintain a capability-level AI roadmap prioritizing incremental improvements that drive quality, trust, and customer value.
- Metrics-driven product delivery, including defining success metrics, assessing outcomes, and guiding iteration.
- Experience applying responsible AI principles: traceability, privacy, security, bias awareness, transparency, and auditability.
- Clear, structured communication skills to convey priorities, trade-offs, risks, and progress to cross-functional stakeholders.
- Practical, hands-on AI fluency: ability to experiment directly using AI tools for rapid prototyping and understand AI system behavior.
- Ability to create or curate representative mock or synthetic datasets to support experimentation, evaluation, and validation.
- Bachelor's degree in business, engineering, or related field, or equivalent experience.
- Some experience mentoring or coaching junior product owners on AI fluency and product development practices.
Vertex, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vertex, Inc. and has not been reviewed or approved by Vertex, Inc..
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Leave & Time Off Breadth — Flexible time off, including unlimited vacation for some roles, paid volunteer time, bereavement leave, sabbaticals, and observed holidays is emphasized. Occasional company shutdowns further expand time-away options.
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Parental & Family Support — Benefits span paid parental leave, adoption assistance, childcare support, fertility benefits, and structured return-to-work programs. Backup care and daycare tuition discounts reinforce family-focused support.
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Retirement Support — A 401(k) with employer matching and immediate vesting anchors long-term savings. Profit sharing and defined contribution programs complement financial security offerings.
Vertex, Inc. Insights
What We Do
The Trusted Leader in Tax Technology. We're Vertex (VERX). A pioneer in tax automation for more than 45 years. We proudly serve over 4,000 customers worldwide with distinction and provide comprehensive tax solutions that enable global businesses to transact, comply, and grow with confidence. Our collaborative, friendly culture is the foundation of everything we do and who we are. We're proud to be an employer guided by a common purpose by building trusted relationships at work, in business and in our communities. We strive to be a values-driven employer of choice who attracts, retains, and inspires talented professionals to achieve their full potential. We employ over 1,500 full-time professionals across three continents: US, Europe, and Brazil. Our software, content, and services address the increasing complexities of global commerce and compliance by reducing friction, enhancing transparency and enabling greater confidence in meeting indirect tax obligations. As a result, our software is ubiquitous within our customers’ business systems, touching nearly every line item of every transaction that an enterprise can conduct. Our software is fueled by over 300 million data-driven effective tax rules and supports indirect tax compliance in more than 19,000 jurisdictions worldwide. We partner with the world’s most respected companies and harness their strengths to deliver the best tax technology solution to businesses across the globe. We integrate with key technology partners that span ERP, CRM, procurement, billing, POS and e-commerce platforms. We also work closely with over 50 tax, accounting and consulting firms to provide the integrated tax technology solutions.
Why Work With Us
Innovative, agile, and growth-minded professionals thrive at Vertex. Our remote-first culture offers flexibility and connection, while our focus on indirect tax technology and global expansion creates real impact. With leadership development and a strong emphasis on well-being, careers flourish here.
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