ECP is the leading all-in-one software provider for senior living communities, offering eMAR, EHR, CRM, Move-Ins, Billing and business intelligence solutions. Designed to enhance resident care, staff efficiency, and operational success, ECP’s technology is trusted by over 8,000 communities nationwide. With a commitment to seamless integrations and data accessibility, ECP is making senior living software simpler and smarter.
We're looking for an experienced Lead Product Manager that is excited to drive strategic initiatives and mentor our growing product team at our fast-growing 150-person company. This role will report to the VP of Product.
Responsibilities
- Develop deep expertise in senior living operations and become the go-to authority on our products, customers, business, and market—serving as a thought leader both internally and externally.
- Lead multiple product initiatives simultaneously, setting strategy and coordinating across product teams to ensure alignment with company objectives.
- Own the entire product development process (ideation, design, development, launch, iteration, growth) for a product portfolio or strategic initiative spanning multiple feature sets.
- Translate ideas into detailed requirements (PRDs) and prioritize features on the product roadmap, balancing short-term needs with long-term vision.
- Drive end-to-end success of high-impact projects and products, demonstrating measurable business value and customer outcomes.
- Mentor and provide guidance to product managers, fostering best practices in product management methodology and customer-centric thinking.
- Partner with engineering, design, sales, and customer success leadership to shape product strategy and ensure successful execution.
- Represent the product organization in executive-level discussions.
Requirements
- 7+ years of product management experience at a SaaS company, with at least 2 years in a senior or lead capacity
- A relevant degree or background (e.g. engineering, business, design, experience in healthcare or long-term care)
- Proven ability to define and execute product strategy that drives measurable business growth
- Track record of launching multiple successful products or features that significantly improved key metrics (retention, revenue, NPS)
- Experience mentoring or leading other product managers (formally or informally)
- Strong stakeholder management and executive communication skills
- Excellent verbal and written communication skills with ability to influence across all levels of the organization
- Data-driven decision maker with strong analytical skills; SQL experience a plus
- Demonstrated ability to navigate ambiguity and drive clarity in complex, cross-functional environments
Top Skills
What We Do
ECP is a cloud-based software program for the senior living industry. The program has many unique features including electronic medication administration record (eMAR) that interfaces with pharmacies to sync med orders and reorder meds. It also has a complete care management program including integrated assessments, care plan wizard, point of care charting, alerts and reminders including emails and text messages, state mandated reports, marketing and billing.
ECP is touch screen friendly and can be used on PC, Mac, netbooks, tablet, and iPad operating systems. ECP supports thousands of communities world-wide.
ECP easily interfaces with LTC pharmacies. Resident information and medication orders are synced with the pharmacy improving communication and reducing medication administration errors. ECP is priced as a SAAS (software as a service) model reducing start-up costs for senior living communities. Users pay only for their current active occupancy level. ECP's customized settings meet the unique need of each company without custom programming. ECP allows quick creation of custom assessments and care plan libraries that automatically generate daily tasks for point of care charting.
