Wells Fargo is seeking Product Design Lead - BSA/AML Data & Experience Design
Shared Services Operations (SSO) is seeking a Product Design Lead to transform how teams experience and manage BSA/AML and client reference data workflows. This role focuses on the intersection of data, design, and compliance, creating human-centered solutions that bring clarity and efficiency to complex regulatory processes.
The ideal candidate combines strong design acumen with a deep understanding of operational systems and the data that powers them-helping SSO deliver intelligent, scalable, and compliant customer data experiences.
A hands-on designer who bridges data and experience. You think in systems, not screens - understanding that well-designed data journeys are the foundation of strong compliance. In SSO, you'll help reimagine how Bank Secrecy Act / Anti-Money Laundering (BSA/AML) and client data operations work: more unified, transparent, and efficient by design
In this role, you will:
- Own the portfolio-level product intake and prioritization process, partnering with Product, Data, Technology, and Operations leaders to evaluate demand, manage tradeoffs, and align initiatives to strategic, regulatory, and operational outcomes.
- Develop and maintain business cases for portfolio initiatives, including problem statements, value hypotheses, cost and risk considerations, success metrics, and alignment to enterprise priorities.
- Translate portfolio priorities into actionable agile execution, ensuring epics and features are clearly scoped, value-driven, and sequenced appropriately across teams.
- Embed agile design practices into product delivery-prototyping, testing, and refining based on real user feedback.
- Simplify how users interact with AI-driven and data-enabled platforms, ensuring transparency, explainability, and confidence in regulated decision-making environments.
- Develop measurable outcomes linking design improvements to operational gains in accuracy, cycle time, and data integrity.
- Collaborate with data stewards, modelers, and compliance partners to translate regulatory and data requirements into practical, user-centered design solutions.
- Design intuitive tools and workflows that enhance BSA/AML functions such as onboarding, Know Your Customer (KYC), Customer Due Diligence (CDD), and transaction monitoring.
Required Qualifications:
- 5+ years of Product Management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Five years of experience in product, or service design, ideally within financial services or compliance environments.
- Experience owning portfolio-level prioritization, including intake management, demand shaping, investment trade-off analysis, and roadmap sequencing across multiple workstreams.
- Strong grounding in agile product delivery, including backlog management, dependency management, and translation of strategy and business cases into epics and features.
- Strong grounding in design thinking, journey mapping, and agile delivery.
- Ability to interpret data structures, operational pain points, and user behaviors to inform design choices.
- Proven ability to design complex data workflows and internal enterprise tools.
- Familiarity with Bank Secrecy Act / Anti-Money Laundering (BSA/AML), Know Your Customer (KYC), and client reference data processes and systems.
- Excellent communication skills with both technical and business audiences.
Job Expectations:
- This position offers a hybrid work schedule three days in office two days remote
- This position is not eligible for Visa sponsorship
- Candidate must reside within a reasonable commute to a location listed in the posting
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Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
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