Lead Product Manager, Payer

Reporting to the VP Product, Member Growth, you will drive Spring Health’s product strategy for our insurer segment, owning key payer experiences end to end. You’ll partner closely with customers, sales, strategy, operations, and engineering to build solutions that improve clinical outcomes, boost utilization, and deliver meaningful ROI for payers. Your work will help Spring Health deepen partnerships with insurers and expand access to high-quality behavioral healthcare.

Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. 

• Contribute to our vision to eliminate every barrier to mental healthcare and establish Spring Health as a global center of excellence for behavioral health.
• Cultivate a deep understanding of our members throughout their payer specific journey experience, and advocate for solutions based on their needs and pain points. Oversee design and QA for your customer’s unique experience and flows. 
• Be the expert in understanding customer (businesses) current and future needs, and build the strategies and roadmaps that delight customers and meet our company’s objectives.
• Be a strategic, internal and external-facing leader for the insurer business segment / portfolio: Build and maintain trust with external customers, developing deep relationships and demonstrating world-class ROI to customers.
• Ownership: This product leader will be the end to end owner for this vertical and will be responsible for driving across all aspects of the program from strategy to execution. No task is too big or too small. 
• Develop deep relationships and partner closely with cross-functional teams (i.e., strategy, sales, customer success, engineering and marketing) and customers to gain an understanding of the key problems and drive strategy and execution to focus on and how we plan to solve them.
• Own payer-specific KPIs at the company level. Partner closely with cross-functional teams to ensure a seamless user experience for payers that drives utilization and ROI
• Present data-driven insights about the competitive environment and our users and propose solutions that have a meaningful impact on core metrics for the insurer business.
• Work with the leadership team and the wider product organization to define, prioritize, and own a roadmap, based on user and business impact.
• Scope, plan (i.e., product requirement documents, sprint plans, epics, and user stories), and execute across teams (design, engineering, and data science) to launch valuable and high-quality experiences across our platform.
• Determine and optimize the key performance indicators for your scope.
• Drive and improve the product development process as it relates to your customer segment, ensuring that features shipped are high-quality and on-time.

What Success Looks Like

• A clear, data-informed product strategy and roadmap for the payer / insurance experience that aligns internal teams and drives measurable improvements in member utilization and payer satisfaction.
• Payer-specific experiences are launched, adopted, and deliver meaningful improvements in engagement, ease of use, and member outcomes across key insurer segments.
• Strong external relationships are built and maintained with payer customers, with clear articulation of ROI, platform impact, and product value leading to deeper customer trust and partnership.
• Company-level payer KPIs (e.g., utilization, conversion, speed to care, and retention) are defined, measured, and show demonstrable improvement across priority segments.
• Operational and workflow friction between Spring Health and payer customers is reduced through scalable product solutions, resulting in greater efficiency for internal teams.
• Cross-functional teams (sales, CS, strategy, ops, engineering, design, data) are aligned on priorities, processes, and success metrics, enabling consistent delivery and strong execution.
• The payer experience is recognized by internal and external partners as intuitive, reliable, and differentiated within the mental health ecosystem.

• You’ve worked for 7+ years in a product management capacity at a technology-driven organization with data scientists, engineers, and product designers.
• You have successfully shipped consumer experiences in B2B and B2B2C products that have driven high user satisfaction and engagement.
• You have deep experience building products for insurers, developing compelling roadmaps that inspire customers, and delivering value and ROI to the end users and their business.
• Demonstrated Leadership and Influence: You know how to influence without authority, drive decisions among competing internal stakeholders, and build and maintain trust with internal partners.
• Strong Executive Presence: You are comfortable and skilled at presenting to and interacting with senior executives (both internally and with customers).
• You’re an analytical, metrics-driven thinker who is deeply empathetic and leads with a user-centered approach.
• You have an outstanding track record of owning a complex set of product features, defining a 6-12 month strategy for a product area, and consistently delivering on OKRs.
• You are comfortable in an ever-changing environment, have a passion for successfully navigating ambiguous problem areas, and have the mental resilience to know that we're just at the start of a long journey in which change is constant.
• You are not afraid of getting your hands dirty and are equally comfortable balancing tactical and strategic execution.
• You have exceptional written and verbal communication skills, and have a proven track record of building strong relationships with stakeholders.
• You possess strong organizational and project management skills, and are careful and accurate with details.
• You possess excellent product judgment; ability to prioritize competing opportunities, and balance stakeholders’ needs.

• Experience working in healthcare.
• Experience working on both web and mobile applications.
• Master’s degree or MBA.

The target base salary range for this position is $194,080 - $242,600 and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.