Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
About Ask Careem:
Ask Careem is your personal AI assistant, designed to make everyday life easier, faster, and more enjoyable. Whether it’s ordering food, discovering new dining spots, exploring your city, or getting help with Careem’s services, Ask Careem is here to assist. Powered by cutting-edge generative AI, Ask Careem is intuitive, conversational, and deeply understands what customers need, when they need it. From simple tasks to complex requests, Ask Careem helps customers get things done effortlessly, delivering real value in everyday moments.
The Role:
We’re looking for a Lead Product Manager to define and drive the vision for Ask Careem, creating exceptional customer experiences powered by generative AI. You’ll lead product decisions that make a direct impact on people’s lives, focusing on customer-centric services like food ordering, groceries, dining recommendations, and support. If you are passionate about building products that truly matter, and excited by the potential of AI, this is the role for you!
What You’ll Do:
- Shape the Vision: Define and own the product vision for Ask Careem, ensuring it creates real value for our customers. You’ll focus on building seamless, impactful experiences for services such as DineOut, food ordering, groceries, and customer support.
- Lead Customer-Centric Development: Put customers at the heart of everything. You’ll lead product development with deep insight into user needs, working closely with design, UX, and engineering to ensure Ask Careem is an integral and helpful part of everyday life.
- Push Applied GenAI Innovation: Lead efforts to leverage GenAI in solving real customer problems, continuously enhancing the Ask Careem platform to stay at the forefront of generative AI innovations.
- Measure Success: Set and track key metrics like user adoption, retention, and satisfaction. Ensure the product delivers a positive financial ROI, aligning performance with business goals. You’ll use data to iterate quickly and optimize the experience for maximum impact.
- Collaborate Cross Functionally: Partner with engineering, design, marketing, and customer support to bring the product vision to life. Ensure that features are seamlessly integrated across Careem’s services, driving user satisfaction and meaningful outcomes.
What You’ll Bring:
- Proven Leadership: You’ve successfully managed and delivered high-stakes customer-facing products that directly improve people’s lives. You have a track record of launching innovative products that resonate with users and drive value for the business.
- AI and Product Expertise: You have curiosity and experience building products that leverage AI/ML technologies, such as AI Assistants, recommendation engines, or personalization systems. You’re passionate about using AI to create delightful customer experiences.
- Analytical and Problem-Solving Skills: You approach problems with a structured, data-driven mindset. You break down complex challenges into manageable parts, making informed decisions that benefit both the customer and the business.
- Clear Communicator: You can communicate complex ideas simply and effectively, and you’re skilled at rallying cross-functional teams around shared product goals.
- Alignment with Careem’s Mission: You are deeply aligned with Careem’s mission to simplify life and create economic opportunities. You possess the resilience, ambition, and passion needed to push boundaries, compete globally, and win as part of a team that thrives on challenges.
Why Join Careem?
At Careem, you’ll be at the forefront of AI-driven innovation, reshaping everyday life across the region. As the Lead Product Manager for Ask Careem, you’ll drive the vision for a high-impact, customer-facing product, shaping the future of digital assistance in one of the world’s most dynamic markets. You’ll work with cutting-edge AI technology and lead a platform that’s revolutionizing industries. Plus, you’ll be part of a fun, ambitious, and diverse team passionate about improving life for millions of people.
What we’ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
Top Skills
What We Do
Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million ride-hailing and delivery Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan. In 2019, Careem was acquired by Uber Technologies, Inc. In April 2023 we welcomed the global technology investor e& (formerly Etisalat) as a partner, following their investment in the Careem Everything App.
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