Lead, Product Excellence
Location:
This is a remote position, however, the candidate must reside within 30 miles of one of the following locations: Portland ME, Chicago IL, Boston MA, Washington DC, Dallas TX, San Jose CA, Seattle WA, or New York City NY.
About WEX
WEX is a global provider of payment processing, information management, and fleet card solutions. Our Digital organization is focused on scaling a world-class Product Operating Model (POM) that enables our teams to deliver exceptional customer and business outcomes. We are committed to modernizing how we build, manage, and scale digital products across WEX.
About the Role
We are looking for a Lead, Product Excellence to lead the transformation of how WEX operates as a product-driven organization. This role will be instrumental in scaling the Product Operating Model by defining best practices, coaching product teams, and embedding a disciplined, customer-focused approach to product development.
The ideal candidate will bring deep experience in product management and a track record of implementing a product model at scale within a complex organization. You will partner closely with Product, Engineering, and Design leaders to ensure teams are structured for success and enabled with the right frameworks, governance, and metrics.
How You'll Make an Impact
Lead the evolution of WEX’s Product Operating Model, ensuring alignment with industry best practices and our long-term strategy.
Develop and implement scalable frameworks for product discovery, portfolio management, and delivery excellence.
Coach product managers and cross-functional teams to ensure they are equipped with the right skills, tools, and mindset to thrive in an empowered product organization.
Establish and track key metrics to measure the adoption and impact of the Product Operating Model.
Facilitate change management efforts, ensuring smooth adoption of new product practices across teams and functions.
Advocate for data-driven decision-making, ensuring teams are leveraging insights, experimentation, and business impact measures.
Champion AI-driven approaches to enhance product management processes and accelerate time-to-value.
Experience You'll Bring
10+ years of experience in product management or related fields, including leadership experience in scaling product practices.
Proven experience driving the transition from a project-led to a Product Operating Model in a complex organization.
Deep knowledge of modern product management principles (e.g., Marty Cagan’s empowered teams, dual-track discovery, outcome-driven roadmaps).
Strong coaching and mentorship experience, with a passion for developing product talent and fostering a culture of ownership.
Excellent cross-functional leadership skills, with the ability to influence senior stakeholders across Product, Engineering, Design, and Commercial teams.
Analytical and data-driven mindset, with experience defining and measuring success metrics for product organizations.
Experience leveraging AI and automation tools to improve product management workflows and decision-making.
Exceptional communication and storytelling skills, with the ability to drive alignment at all levels of the organization.
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What We Do
We simplify complex payment systems for fleets, corporate payments, and healthcare—unlocking insights, opportunities, and efficiencies to give you greater control of your business.
Powered by the belief that complex payment systems can be made simple, WEX (NYSE: WEX) is a leading financial technology service provider across a wide spectrum of sectors, including fleet, travel and healthcare. WEX operates in more than 10 countries and in more than 20 currencies through approximately 4,900 associates around the world. WEX fleet cards offer approximately 14 million vehicles exceptional payment security and control; our travel and corporate solutions business processes over $35 billion of purchase volume annually; and the WEX Health financial technology platform helps 343,000 employers and more than 28 million consumers better manage healthcare expenses.
