At AustralianSuper, we truly care about our colleagues.
We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.
We are dedicated to building a high‑performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.
Your New Role
As Product Design Lead, you’ll lead a team of Product Designers and shape the design strategy across multiple products and member journeys. Working across Product, Engineering and broader stakeholder groups, you’ll elevate design quality, strengthen ways of working and ensure accessible, consistent and member-centred experiences are delivered at scale. Please note, this position is based in Melbourne.
In this role, you’ll:
- Lead Product Designers across transformation and continuous delivery
- Shape design strategy across products, channels and end-to-end journeys, aligning member needs with business goals and organisational priorities.
- Translate strategy into clear design direction, using systems thinking to uncover root causes, challenge assumptions and identify opportunities.
- Partner with Product, Engineering, Research, Content and Service design teams to deliver consistent, high-quality experiences.
- Strengthen design principles, systems and practices through critique, reusable patterns and continuous improvement.
- Build stakeholder alignment and influence decisions through evidence, insights and clear storytelling.
- Explore responsible, human-centred uses of AI and automation while embedding accessibility, risk and compliance requirements in design.
- Coach and mentor team members across design and business
What you’ll need:
- 10+ years' experience in Product Design and 5+ years leading design teams.
- A curious, commercially minded approach, with strong systems thinking, creativity and critical problem-solving skills.
- Experience designing and improving digital services across digital and operational contexts, supported by strong research, synthesis and insight-generation skills.
- The ability to connect big-picture strategy with practical delivery, supported by experience with design systems and scalable design practices.
- Strong people leadership skills, including coaching, mentoring and developing a diverse, engaged team.
- Excellent collaboration, facilitation and co-design skills, with the ability to build trusted relationships and align diverse perspectives.
- Strong written, verbal and visual communication skills, including influencing senior stakeholders through evidence and storytelling.
- Digital and AI literacy, proficiency with tools such as Figma, Miro and Askable, and a responsible, human-centred approach to emerging technologies.
- A strong understanding of accessibility best practices and the ability to work within governance, risk and compliance requirements.
Life at AustralianSuper
AustralianSuper is committed to colleague development, offering learning, coaching and career opportunities across our growing organisation. We support flexible, blended working and are happy to discuss what this looks like for you.
We cultivate a workplace that champions safety, respect, inclusiveness and diversity. If you require any reasonable adjustments to the recruitment process or role, please let our recruitment team know.
What’s next
Apply now if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes, and want to make a meaningful impact supporting investment delivery for our members.
Important Information
AustralianSuper uses AI to review resumes and conduct initial phone interviews. When invited, candidates may opt for a traditional phone screening instead.
For information on how we handle personal data, please refer to our Candidate Privacy Policy:
https://www.australiansuper.com/careers/candidate-privacy-notice
Australian or New Zealand citizenship or Australian permanent residency is required.
Agencies please note: this role is being managed directly by AustralianSuper’s Talent Acquisition team.
About Us The AustralianSuper StoryAs a profit-to-member superannuation fund, AustralianSuper is run only for members, and is here to help members achieve their best possible retirement outcome. We don't pay profits or dividends to shareholders, so the money we make goes back into the fund.
We’re an organisation of talented, inspiring colleagues and passionate leaders. As we continue to grow in size and complexity, we need people who will challenge our thinking, deliver outstanding outcomes and most importantly, share in our purpose.
Skills Required
- Significant experience in product design, UX/UI design, or experience design
- Proven experience leading design strategically across multiple products, journeys, or teams
- Strong people leadership capability, including coaching, development, and design critique
- Demonstrated success improving design quality and consistency at scale
- Strong knowledge of user-centred, research-led design and design systems
- Experience working in Agile delivery environments and partnering closely with Product and Engineering
- Excellent stakeholder management, influencing, and communication skills
- Experience in financial services or another regulated environment
- Australian or New Zealand citizenship or Australian permanent residency
What We Do
AustralianSuper is for everyday Australians and businesses; we help invest members’ money to create the best possible retirement outcomes for members. More than 3 million members and 440,000 businesses trust us to invest more than AU$270 billion on their behalf. One in 8 working Australians are a member of AustralianSuper, the nation’s largest superannuation fund. Our size has given us the ability to leverage significant investment opportunities for long term performance and low fees that are passed on to our members. With services and advice that simplify super for business including a free clearing house, secure online transactions, dedicated relationship managers, education and help. It’s easy to see why we’ve been a top performing fund. ----------------------------------------------------------------------------------------- AustralianSuper is not responsible for other user's comments. We reserve the right to delete any comments that are not in line with our community standards. By participating in the AustralianSuper’s LinkedIn community, you agree to adhere to our House Rules: ausup.me/HouseRules ______________________________________________________________________________________ Investment returns are not guaranteed. Past performance is not a reliable indicator of future returns. Reference to any awards and ratings are only one factor to be taken into account when choosing a super fund. The information posted by AustralianSuper may be general financial advice which doesn’t take into account your personal objectives, situation or needs. Before making a decision about AustralianSuper, you should think about your financial requirements and refer to the relevant Product Disclosure Statement, available at australiansuper.com/pds or by calling 1300 300 273. AustralianSuper Pty Ltd ABN 94 006 457 987, AFSL 233788, Trustee of AustralianSuper ABN 65 714 394 898.
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