Lead Process Improvement Strategy Analyst

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis .
Responsible for using analytical and Lean Six Sigma tools to drive process improvements and support overall strategy for customer service. Develops innovative ways to use information and segmentation to optimize the customer experience while managing costs and driving revenue. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Responsibilities

• Develops process improvement and optimization recommendations and provides them to leadership. Develops comprehensive cost benefit analyses to capture financial impacts of initiatives.

• Identifies new ways to leverage data and information to drive insights and understand customer and employee experiences.

• Utilizes modeling and simulation tools to understand and predict customer behaviors. Develops strategies that optimize efficiency, revenue, and customer experience metrics. Presents findings and recommendations to leadership.

Minimum Qualifications
At a minimum, here's what we need from you:

• Bachelor's Degree in Business Administration and Management, Continuous Improvement
• In lieu of a degree, 4+ years of experience in Business Analytics, Operations Process Analysis
• 2+ years of experience in Analytics

Preferred Qualifications
If we had our say, we'd also look for:

• Master's Degree in Business Administration and Management, Continuous Improvement
• 6+ years of experience in Process Improvement
• Agile, Lean Six Sigma

Application Deadline:
The application window for this position is anticipated to close on Sep-25-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $75,500.00 to $127,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected] . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.