Lead Process Improvement Analyst

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
What You'll Do

• Responsible for leading initiatives, developing strategic enhancements, and completing ongoing monitoring for new account acquisition. Innovates and drives operational strategies and processes re-engineering service delivery channels to meet business and operational goals. Ensures a streamlined and differentiated customer experience.
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You'll Do It

• Manages operational metrics and identifies opportunities to improve brand promise, service levels, and customer satisfaction.
• Manages strategies that drives plan goals, monthly forecasting, and overall volume forecasting.
• Identifies and implements process improvements that enhance the customer experience and improve efficiency.
• Responsible for leading initiatives, developing strategic enhancements, and completing ongoing monitoring for new account acquisition or collections and recovery.
• Manages and monitors acquisition and onboarding processes.
• Engages with internal and external business partners to formulate actionable solutions to business problems.
• Documents business processes and procedures. Maintains documentation for change management.
• Ensures compliance with policies and regulations through development and oversight of controls and operational reporting.
• Effectively and consistently communicate statuses and results.

Qualifications You'll Need
The Basics

• Bachelors in Finance, Business Administration and Management, Information Technology or related.
• 4+ years of Operational Management, Mortgage or Home Equity origination, Computer system management or related.
• In Lieu of Education, 6+ years of Operational Management, Mortgage or Home Equity origination, Computer system management or related.

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.
• Travel up to 10% of the time.

Bonus Points If You Have

• 6+ years of Operational Management, Mortgage or Home Equity origination, Computer system management or related.
• Lean, Six Sigma Certification.

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
#Remote
Application Deadline:
The application window for this position is anticipated to close on Dec-21-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $77,500.00 to $131,500.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected] . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.