The Role
The role involves leading market performance monitoring, developing growth strategies using data insights, managing budgets, and collaborating with various teams for operational success.
Summary Generated by Built In
The Platform Growth and Operations team is ultimately helping to drive more holistic solutions in order to maximize the efficiency and balance of the marketplace. We are looking for a skillful Assistant Manager /Lead, who will support our business by combining data insights and local market intelligence to grow the marketplace while ensuring good user experience through optimizing commercial settings and online platform tactics, while also contributing to the product development process and maintaining an on-going dialogue with our city operations teams. You will need to wear many hats, work smart and iterate quickly.
What you will do:
- Lead continuous refinement of market performance monitoring and management framework and process to ensure a structured approach to drive market growth through combination of data analysis and market intelligence collection
- Assist in developing regional driver & user retention and growth strategies and localizing to markets' specific action plans
- Assist in longer-term performance review focusing on supply & demand growth and campaign effectiveness, and collaborate with BI& Analytics team on scalable data and analytics solutions to facilitate planning and decision making to support markets' growth
- Conduct ongoing performance review and lead the implementation of optimization initiatives (e.g. user promotions and engagement initiatives) for designated markets with the objective of maximizing online platform / marketplace demand growth and sustainable user active rate
- Manage the online platform budget for your designated markets, and to maximise the effectiveness and ROI of implemented campaigns and initiatives
- Collaborate with city teams and other functional departments to ensure business and team objectives are met
What you will need:
- 6+ years of experience in Operations or a similar analytical role; relevant experience in a high-growth start-up environment
- Previous experience working with, analyzing, and presenting findings from large data sets
- Proven track record of effective project management, with the ability to work with multiple stakeholders
- Ability to work effectively with cross-cultural and functional teams
- Strong verbal and written communication skills with fluent proficiency in written and spoken English
- Team management experience a plus
- Candidates with less experience will be considered as Senior Associate, Platform Growth & Operations
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
Skills Required
- 6+ years of experience in Operations or a similar analytical role
- Experience working with, analyzing, and presenting data from large data sets
- Proven project management experience
- Ability to work with cross-cultural and functional teams
- Strong verbal and written communication skills in English
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The Company
What We Do
Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America, and the United States connecting over 7 million customers with a pool of over 700,000 driver partners. Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.
