When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.
Summary:
In this role, you will lead the strategy, analysis, implementation, and continuous improvement of Microsoft Dynamics 365 CRM and related platform capabilities. You will collaborate with clients, architects, engineers, administrators, and cross-functional teams to define business requirements, deliver scalable platform solutions, and optimize business processes. You will provide platform expertise, guide Agile delivery, promote governance and best practices, and drive product innovation aligned with enterprise standards and strategic objectives.
Responsibilities:
- Lead analysis of business requirements and translate client needs into user stories, product features, and scalable platform solutions.
- Own the product lifecycle for a portfolio of interrelated Microsoft Dynamics 365 CRM platform capabilities.
- Partner with architects, engineers, administrators, and clients to design, implement, and enhance enterprise platform solutions.
- Lead Agile ceremonies, including iteration planning, backlog refinement, user story development, dependency management, and cross-project alignment.
- Oversee product backlogs, requirements traceability, work estimation, user acceptance testing, and issue triage activities.
- Conduct stakeholder interviews, facilitate discovery workshops, and perform business process and gap analyses to identify effective solutions.
- Establish and promote platform governance, configuration management, data quality standards, and solution design best practices.
- Evaluate Microsoft Dynamics 365, Power Platform, and third-party capabilities, recommending enhancements that improve automation, user experience, and operational efficiency.
- Lead complex CRM initiatives, including platform enhancements, integrations, upgrades, releases, and enterprise transformation efforts.
- Collaborate with development teams to validate solution designs, resolve technical dependencies, and ensure successful implementation.
- Write complex SQL queries, configure platform reporting, and analyze application data to support solution validation and business decisions.
- Mentor Platform Analysts, Business Analysts, and other team members while developing documentation, training materials, reusable standards, and implementation guidance.
- Monitor delivery metrics, recommend continuous process improvements, and collaborate with vendors and implementation partners to support strategic platform initiatives.
Qualifications:
- Relevant degree preferred.
- 7 or more years of relevant experience required.
- Experience supporting and configuring Microsoft Dynamics 365 Sales module is required.
- Deep experience with Microsoft Dynamics 365 CRM and Microsoft Power Platform, including Power Apps and Power Automate.
- Experience leading enterprise CRM implementations, platform modernization, or digital transformation initiatives.
- Experience supporting Microsoft Dynamics 365 environments integrated with Salesforce or participating in Salesforce-to-Dynamics 365 migration initiatives preferred.
- Working knowledge of Salesforce Sales Cloud and related CRM business processes preferred.
- Experience with Experlogix CPQ or similar Configure, Price, Quote (CPQ) solutions preferred.
- Strong understanding of CRM architecture, data models, security models, integrations, and enterprise application design.
- Experience leading business analysis, requirements elicitation, backlog management, and user story development in Agile environments.
- Proficiency writing complex SQL queries and analyzing application data to support solution validation and reporting.
- Demonstrated ability to influence cross-functional teams, facilitate stakeholder discussions, and drive strategic platform decisions.
Estimated Hiring Range:
At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $117,600.00 to $206,000.00.This position is also incentive eligible.
Vizient has a comprehensive benefits plan! Please view our benefits here:
http://www.vizientinc.com/about-us/careers
Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities
The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.
Skills Required
- Relevant degree
- 7 or more years of relevant experience
- Experience supporting and configuring Microsoft Dynamics 365 Sales module
- Deep experience with Microsoft Dynamics 365 CRM and Microsoft Power Platform including Power Apps and Power Automate
- Experience leading enterprise CRM implementations, platform modernization, or digital transformation initiatives
- Experience supporting Dynamics 365 environments integrated with Salesforce or participating in Salesforce-to-Dynamics 365 migrations
- Working knowledge of Salesforce Sales Cloud and related CRM business processes
- Experience with Experlogix CPQ or similar Configure Price Quote (CPQ) solutions
- Strong understanding of CRM architecture, data models, security models, integrations, and enterprise application design
- Experience leading business analysis, requirements elicitation, backlog management, and user story development in Agile environments
- Proficiency writing complex SQL queries and analyzing application data
- Demonstrated ability to influence cross-functional teams and drive strategic platform decisions
Vizient Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vizient and has not been reviewed or approved by Vizient.
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Leave & Time Off Breadth — Time off allowances are generous, with ample PTO and holidays available from day one. Separate paid volunteer days add additional protected time away.
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Flexible Benefits — Flexibility to work from anywhere for part of the year and hybrid options support work-life balance. Policies enabling remote periods complement the broader PTO structure.
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Retirement Support — Retirement benefits include a competitive 401(k) company match alongside HSA contributions on eligible plans. These elements strengthen long-term financial security within the total rewards package.
Vizient Insights
What We Do
Vizient, Inc., the nation’s largest health care performance improvement company, serves more than 50% of the nation’s acute care providers, which includes 97% of the nation’s academic medical centers, and more than 20% of ambulatory care providers. Vizient provides expertise, analytics and advisory services, as well as a contract portfolio that represents more than $130 billion in annual purchasing volume. Vizient is based in Dallas and has offices in 20 metropolitan areas across the United States. We have 4,000 employees with a breadth of expertise, experience and compassion, who are eager to develop and implement solutions that advance health care for the greater good.
