Lead-Planning & Admin IND

Provide day-to-day leadership to the virtual administrative team. This team provides administrative support - Calendar, expense, travel, reporting and other adhoc support to the U.S. based leaders. Develop and motivate the team, drive implementation of process improvements within the team, and maintain a high level of service culture. May assist in initiatives or other business-driven projects.

Key Responsibilities

• Lead and coach direct reports, support the team on process or procedures related to scheduling, expense management, travel and administrative support techniques.
• Assist and coach direct reports in resolving complex or high priority issues or respond to and resolve such issues in collaboration with U.S. business partners, as necessary.
• Manage direct report workload and provide guidance in prioritizing work to meet or exceed all accuracy, processing, and call quality metrics and standards.
• Ensure ongoing team engagement activities to create a positive work environment.
• Onboarding of new hires and training / handholding / development of the team and review their skill and competency gap on a periodic basis and suggest appropriate training methods / modules for improving the employee s skills and competency.
• Collect, capture and convey feedback to direct reports through effective performance management practices
• Develop a strong business continuity framework for team and track capacity utilization -- shrinkages, leaves, absenteeism, back-up creation 
• Build, manage, track and analyze reports related to capacity and performance metrics. Review team activities to ensure SLAs and training needs are met.
• Partner, coordinate and collaborate with U.S. business partners on keeping tracking metrics, headcount, hiring and training requirements 
• Provide recommendations to drive efficiency, drive opportunities for process improvement/re-engineering and overtime contribute to organization wide improvement projects.

 
Required Qualifications

• Previous experience leading a team, including a strong working knowledge of general administrative duties such as Calendar and emails, processing expense reports, making travel arrangements, updating Salesforce etc. and applicable metrics.   
• Prior experience coaching or providing indirect leadership to others. 
• Detail orientated, excellent written and verbal communication skills; demonstrated ability to motivate team members to delivery results.
• Ability to manage multiple priorities in a fast-paced environment with little or no supervision and strong organizational/time management skills
• Able to communicate with all levels within the organization.
• Process oriented and can work with a team. Proficient with standard business software applications -- Outlook, Excel, Salesforce, MS Teams
• Bachelors degree or equivalent

 
Preferred Qualifications
Understanding of US time-zones, geographies
Supporting multiple leaders

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full time

(2:00p-10:30p)

AWMPO AWMP&S President's Office

Business Support & Operations