Brand: EZPawn
Are you tired of working fast food or retail jobs with no advancement opportunity?
We want you to join us for a career – not a job. At EZCORP we are looking for a Retail Shift Leader (Key Holder) to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!
EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Latin America. We are passionate about customer service and our Team Members. We are currently hiring for Retail Shift Leader (Lead Pawn Broker) and we would love to have you join our team.
Urgently hiring immediately for Retail Shift Leader (Key Holder)! Easily apply today!
EZCORP provides our full-time Retail Shift Leaders (Key Holder) with a comprehensive benefits package to help you achieve your optimal work/life balance.
Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your customer service and leadership skills in a fun and fast paced environment.
Our Retail Shift Leader (Key Holder) position offers competitive pay based on experience with an opportunity to quickly increase your pay and position!
- Complete the initial 5-week paid training program and earn a $.50 raise and transition to Lead Pawnbroker upon completion of the program
- Enhance your leadership skills through our structured leadership training programs
- Follow the Career Path and train for an Assistant Manager position which includes a 6-month training program to build the foundation to run your own store
In addition to a great career, here are some of the other things we offer our Retail Shift Leaders (Key Holder):
- Free Health Insurance*
- Competitive Wages
- Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
- Great Working Hours
- 401(k) with Company Match
- Generous Paid Time Off
- Holiday Pay
- Store Discount
Here’s what you can expect as a Retail Shift Leader (Key Holder):
You will provide outstanding customer service and build solid relationships with customers, all while promoting sales and making deals for a wide variety of pawn items. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives while leading and influencing Team Members around you through coaching and hands-on involvement. As a Retail Shift Leader (Key Holder), it will be your responsibility to provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition. If you like the idea of building a rewarding career, developing others, and helping to create a great customer experience, we want to talk with you!
Other Retail Shift Leader (Key Holder) duties include:
- Processing loans and extensions
- Coming to jointly satisfactory terms regarding items to be pawned
- Performing opening and closing store procedures
- Supervising and coaching store Team Members
Requirements for the Retail Shift Leader (Key Holder) role:
The ideal candidate will possess an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important you display excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships. Additional requirements for the role include:
- High school diploma or GED
- Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
- Able to pass a criminal background check and drug test
- Valid driver’s license and auto insurance
- Adhere to all Company policies, procedures, and regulations
- Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
- Sales background, a plus
- Bilingual, a plus
*No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.
Skills Required
- High school diploma or GED
- Minimum 1 year of supervisor, key holder, shift lead, team lead, or manager experience
- Able to pass a criminal background check
- Able to pass a drug test
- Valid driver's license and auto insurance
- Adhere to all company policies, procedures, and regulations
- Complete initial 5-week paid training program
- Knowledge of commonly pawned items (tools, jewelry, firearms, electronics)
- Sales background
- Bilingual
- Strong leadership, negotiation, communication, organization, and customer service skills
EZCORP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EZCORP and has not been reviewed or approved by EZCORP.
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Affordable Benefits — Employee-only medical premiums are often covered at no cost, with medical, dental, and vision included as standard options. This lowers out-of-pocket burden for individuals and stands out within the package.
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Leave & Time Off Breadth — Offerings include PTO, paid holidays, volunteer time, and parental leave. The breadth provides multiple avenues for time away beyond basic vacation.
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Wellbeing & Lifestyle Benefits — Perks include employee merchandise discounts and structured training programs alongside core benefits. Such additions enhance day-to-day value beyond base pay.
EZCORP Insights
What We Do
Formed with 16 pawn stores in 1989, EZCORP has grown into a leading provider of pawn loans in the United States and Latin America. At our pawn stores, we also sell merchandise, primarily collateral forfeited from pawn lending operations and used merchandise purchased from customers. We are dedicated to satisfying the short- term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience. We provide numerous convenient options to obtain short-term cash, including non-recourse pawn loans collateralized by personal property. We also sell pre-owned merchandise to consumers seeking good value. Headquartered in Austin, Texas, EZCORP is traded on NASDAQ under the ticker symbol EZPW. We want you to join us for a career – not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! At EZCORP, we are committed to fostering an environment that values diversity, inclusion, and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age. We celebrate our Team Members’ differences, experiences, and beliefs. Our dedication to promoting diversity, inclusion and equal opportunity is critical to ensuring that EZCORP can attract and retain talent with the skills and abilities to lead the way today and to step into greater roles tomorrow.
