At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Lead Partner Success Implementation Engineer is an individual contributor lead-level, technical expert who plays a strategic role in driving partner success across implementation, readiness, and ongoing product adoption. This role owns advanced technical expertise, leads cross-partner escalated troubleshooting, sets technical standards through enhancement advocacy, and ensures partners are fully enabled to deploy, configure, and optimize the platform at scale.
As an experienced member of the team, this role drives partner enablement programs, mentors Implementation Engineers, provides technical direction to Partner Success Managers and TAMs, and contributes to operating rhythms, best-practice governance, and technical leadership across the partner ecosystem.
How will you make an impact
Technical Advocacy & Product Support
- Deliver expert-level technical guidance, troubleshooting, and platform knowledge to partner customers following readiness.
- Champion product enhancements, prioritizing complex partner needs and collaborating with internal engineering and product teams.
- Lead critical and escalated support engagements to ensure timely resolution, drive root-cause analysis, and deliver optimal platform performance.
Implementation Leadership
- Oversee a portfolio of complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies.
- Ensure partners understand scalable deployment models, technical best practices, and long-term operational success strategies, and enforce implementation standards.
- Guide handoff from implementation to steady-state support by defining readiness criteria and ensuring smooth transition for partners and internal teams.
Cross-Functional Collaboration
- Serve as a liaison to TAM and Partner Success organizations, ensuring deep technical alignment across partner and customer support motions.
- Collaborate with Partner Success Managers to assess partner maturity, identify technical gaps, and build scalable adoption plans.
- Communicate product updates, platform changes, and technical insights across partner-facing teams, influencing roadmap alignment and broader operational excellence.
Knowledge Sharing & Best Practices
- Create and share standardized best practices, technical playbooks, and lessons learned across partner accounts.
- Lead internal knowledge-sharing sessions, coach Implementation Engineers, and elevate the technical capabilities of the Partner Success organization.
- Contribute to enablement strategy, documentation, and training material to enhance partner readiness and technical proficiency.
- Lead executive business reviews and represent partner technical needs in strategic planning forums.
Have you got what it takes?
- 7+ years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role.
- Strong expertise in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments, including driving systemic fixes.
- Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences, including executive stakeholders.
- Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams, often without direct authority.
- Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives.
You will have an advantage if you also have:
- Experience partnering with channel or reseller organizations
- Experience in a global technology or SaaS organization. Professional services, or Solution Delivery
- Deep knowledge of global partner ecosystems or channel/alliances strategy.
- Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns.
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- 7+ years of experience in implementation engineering, solutions engineering, technical support, or related customer facing role
- Strong expertise in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments
- Exceptional communication skills to translate technical concepts for diverse audiences
- Proven ability to lead technical projects and influence stakeholders
- Ability to travel up to 20% for regional and some international travel
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
