Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
About the Role
At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer. Every day, our teams support scientific discoveries, healthcare innovations and life-changing therapies that positively impact millions of people worldwide.
As an Order Support Specialist, you'll play a key role in ensuring an exceptional customer experience throughout the order lifecycle. Working closely with customers and internal stakeholders across Europe, you'll manage complex order-related activities, resolve customer inquiries, and help drive operational excellence through accuracy, efficiency and collaboration.
This position is ideal for an experienced customer service professional who enjoys working in a fast-paced international environment, solving challenges, and building strong relationships while delivering high-quality service.
Why Join Our Budapest Team?
Our Budapest Shared Service Center is a dynamic international hub where talented professionals collaborate across multiple countries, functions and business divisions. Here, you'll have the opportunity to work in a supportive environment that values continuous learning, innovation and professional growth.
What You'll Do
Deliver outstanding customer support across order entry, order management, quotations and customer master data processes
Manage customer requests from initial inquiry through resolution, ensuring accuracy and timely follow-up
Handle complex customer situations and escalations while maintaining a customer-focused approach
Collaborate with Sales, Supply Chain, Finance, Logistics and other internal stakeholders to resolve issues and support customer needs
Build expertise in CRM and ERP systems to effectively manage customer interactions and transactions
Support process improvement initiatives that enhance efficiency, quality and customer satisfaction
Maintain a high level of data accuracy and compliance with company policies and procedures
Prepare and maintain operational reports and customer service metrics
Share knowledge and best practices with colleagues and support onboarding and training activities when needed
Provide operational support to the wider team and management as required
What We're Looking For
Fluent German and English language skills, both written and spoken
Minimum 3 years of experience in customer service, order management, customer operations or a similar role within a multinational or shared service environment
Strong problem-solving skills and the ability to manage multiple priorities effectively
Excellent communication and stakeholder management capabilities
A customer-focused mindset with strong attention to detail
Experience working with ERP and CRM systems is an advantage
Good knowledge of Microsoft Office applications
Ability to work independently while collaborating effectively within an international team
A proactive, solution-oriented attitude and a willingness to continuously learn and improve
A Bachelor's degree is preferred; however, candidates with relevant experience and a proven track record will also be considered.
What We Offer
Competitive compensation package and comprehensive benefits, including private healthcare, wellbeing programs and insurance coverage. Hybrid working model with 2 days of home office per week
Flexible Cafeteria package including SZÉP Card contribution and additional benefit options
Complimentary language courses and access to extensive learning and development opportunities
Career growth opportunities within a global organization
Modern office environment on Váci út with complimentary coffee, tea and refreshments, employee parking, relax areas and excellent public transport connections
Family-friendly benefits and flexible working arrangements that support work-life balance
A supportive, inclusive and collaborative workplace culture
The opportunity to contribute to meaningful work that helps make the world healthier, cleaner and safer
Ready to Make an Impact?
Join a global team where your expertise helps deliver exceptional customer experiences while supporting scientific innovation around the world.
If you're looking for a role where you can grow your career, work with international teams and make a real difference, we'd love to hear from you.
Skills Required
- 3-5 years customer service experience in an SSC/multinational/office environment
- Fluency in English and German languages both written and verbal
- Good problem-solving skills and ability to multitask under tight deadlines
- Competent Microsoft Office user
- Experience with ERP systems
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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