Lead of Order Management Europe (m/f/d)

We are the world market leader for reusable packaging containers (RPCs) for fresh food and are constantly optimizing our products.

We help make the food supply cycle for the population more sustainable. With our RPCs, safety for food transport is improved, there is less waste of food and at the same time the lifespan of the products increases. Through our products and the need for less packaging materials we reduce the carbon footprint.

„The future is circular“

Key responsibilities:

• Strategic Leadership – Define and lead the strategic direction of Order Management in Europe, ensuring alignment with OCC and business objectives.
• Process Harmonization – Drive consistency in APQC process execution across all regions to ensure standardization and efficiency.
• Cross-Functional Collaboration – Coordinate closely with Order Fulfilment, Logistics, Field Stock Management, Credit SSC, Customer Care, and Sales teams to ensure seamless end-to-end operations.
• Innovation & Automation – Lead digital transformation initiatives, including automation of order entry, backlog management, and system optimization.
• Operational Excellence – Oversee daily order operations to secure accuracy, efficiency, and timely order-to-stock allocation.
• Issue Resolution – Manage escalations and cross-border backlog priorities, ensuring high customer satisfaction and business continuity.
• Performance Management – Govern EU-wide resource allocation, capacity planning, and strategic KPI tracking using analytics tools like Power BI.
• People Development – Build and develop a high-performing Order Management team through coaching, mentoring, and performance management.

We expect:

• Educational Background – Bachelor’s degree (or higher) in Business, Logistics, Supply Chain, or a related field.
• Leadership & Coordination – Proven experience leading multi-regional order operations, including backlog management, fulfilment prioritization, and logistics alignment.
• Cross-Functional Collaboration – Skilled in driving collaboration across Sales, Order Management, and Compliance to streamline workflows and resolve escalations.
• Strategic & Analytical Thinking – Strong background in strategic planning, KPI monitoring, and data-driven decision-making using tools like Power BI.
• Process Innovation – Experience in process optimization and automation through SAP workflows and digital transformation initiatives.
• Performance & People Development – Demonstrated success in coaching, performance tracking, and team capability building using learning management systems.
• Governance & Resource Allocation – Proficiency in managing prioritization and resource transparency through project management tools such as Jira or Confluence.
• Language Skills – Fluent in English and Spanish; additional European languages are a plus.

We offer:

• Make a difference where it matters – Play a key role in a sustainable and future-proof industry.
• A culture of appreciation and respect – Join an international team where collaboration thrives.
• Flat hierarchies, fast decisions – Your ideas matter and drive real change. 
• Work your way – Enjoy hybrid work, we provide everything you need for effective remote work.
• Unlimited learning opportunities – Access to unlimited LinkedIn Learning. 
• Support when you need it – Our Employee Support Program.
• Modern office – open office spaces, modern and digital devices.
• Boost your energy – Free beverages to keep you going.

At IFCO, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome applicants from all backgrounds, ethnicities, cultures, and experiences. IFCO is an equal opportunity employer.