The Role
The Lead Operator oversees clinic operations, managing staff, ensuring compliance, conducting health screenings, and enhancing service quality while maintaining inventory and performing direct care duties.
Summary Generated by Built In
Job Title: Clinic Lead Operator - Neko Health
Hiring manager: Clinic Area Manager
Location: Neko Health, London, United Kingdom.
Hours: Full-time, five days per week, 4 days on management activity this will be in the clinic, 1 day on service provision.
Salary: To be discussed in interviews
Please submit your interest in the job with a brief email detailing your experience and why you would be a good fit to [email protected]
Key Management Responsibilities:
- Line management of clinic operators
- Performing regular 121s and sit ins with clinic operators
- Recruitment of clinic staff
- Cascading and implementing changes to practice
- Ensuring compliance with Clinical SOPs and protocols
- Monitoring KPIs
- Overseeing incident reporting and risk management
- Reviewing the quality of medical care provided
- Providing feedback to operators on the quality of their medical care
- Monitoring and feeding back on rebooking rate and customer satisfaction
- Manage operator staffing to ensure 100% uptime
- Work closely with the Clinical Site Manager to run the clinic
Key Service Provision Responsibilities:
- Conduct thorough Neko Health scan on members
- Provide world class hospitality care when engaging with members
- Demonstrate precise phlebotomy skills
- Work calmly under pressure when encountering tech issues
- Pay high attention to hygiene and cleanliness
- Ensure inventory stock is maintained at an appropriate level
- Contribute to clinical quality improvement activity
- Collaborate with teams across Neko to develop and improve our technology
- To work flexibility, and to adapt and update your skills as the role requires
Qualifications:
- Nursing of Biomedical Science degree
- Significant experience working independently as a nurse
- Strong understanding of health screening and diagnostic procedures
- Excellent communication and interpersonal skills
- Commitment to evidence-based practice and continuous learning
- Prior team management experience is a plus
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The Company
What We Do
Neko Health is a Swedish health-tech company co-founded in 2018 by Hjalmar Nilsonne and Daniel Ek. Neko's vision is to create a healthcare system that can help people stay healthy through preventive measures and early detection. This requires completely reimagining the patient's experience and incorporating the latest advances in sensors and AI. Neko has developed a new medical scanning technology concept to make it possible to do broad and non-invasive health data collection that is convenient and affordable for the public.
