Executive Support & Operations Lead

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The Executive Support & Operations Lead is a people‑leading role responsible for maximising leadership effectiveness, operational discipline, and organisational rhythm.

This role leads the Executive Assistant and two operations support colleagues, setting clear standards, building capability, and ensuring the leadership team is supported through high‑quality execution, coordination, and engagement.

The role acts as the single point of accountability for executive operations, enabling leaders to focus on strategy while ensuring the engine underneath runs flawlessly.

YOUR JOB RESPONSIBILITIES  ​

1. Leadership enablement & executive operations

• Enable the General Director and Leadership Team to focus on strategic priorities by ensuring executive administration, coordination, and follow‑up are delivered to a consistently high standard

• Translate leadership intent into clear actions, priorities, and rhythms across the support team

• Quality‑assure executive materials, briefings, correspondence, and leadership forums

2. People leadership & capability uplift

• Lead, coach, and develop the EA and admin support team, setting clear expectations, ways of working, and quality standards

• Build a high‑performing support function, not a task‑based admin pool

• Allocate work effectively across the team, matching complexity to capability

• Provide regular feedback, coaching, and performance management

• Uplift capability in areas such as executive judgment, prioritisation, stakeholder management, and professionalism

3. Enterprise coordination & operational rhythm

• Own the operational cadence of the leadership team (key meetings, planning cycles, reviews, forums)

• Ensure dependencies across teams are identified, tracked, and resolved

• Proactively identify operational risks, bottlenecks, or misalignment and intervene early

• Maintain disciplined governance over documentation, records, and confidential information

4. Engagement, events & strategic forums

• Partner with EB&C to orchestrate high‑impact internal and external events, including:

  • Strategy Days

  • Townhalls

  • AMA sessions

  • Partner, regulator, and government meetings

• Ensure forums are purpose‑led, well‑designed, and outcome‑focused — not just well organised

• Oversee end‑to‑end delivery across the team: agendas, materials, logistics, run‑of‑show, and follow‑up

5. Stakeholder management & representation

• Act as a trusted interface between leadership, the support team, and senior internal and external stakeholders

• Manage complex relationships with diplomacy, discretion, and sound judgment

• Represent the centre with professionalism in high‑visibility settings

YOUR SKILLS & EXPERIENCE 

Essential experience

• 5-8+ years’ experience in one or more of the following:

  • Senior Executive Assistant / Lead EA role with people leadership

  • Operations Lead / Business Operations / Office of the Executive

• Demonstrated experience leading and developing support teams

• Proven track record supporting C‑suite or GM‑level leaders in complex organisations

• Strong experience orchestrating leadership forums and enterprise‑level events

• Experience operating in matrixed, regulated, or multinational environments

What success looks like

• Leadership time is protected and focused on the highest‑value work

• The EA and admin team operate confidently, consistently, and independently

• Strategic forums are well‑run, purposeful, and aligned to strategy

• The support function is viewed as a trusted enabler, not a bottleneck

THE BENEFITS AND PERKS  

We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.  

1. Generous compensation and benefit package   

• Attractive salary   

• 20-day paid annual leave and 7-day paid sick leave  

• 13th month salary and Annual Performance Bonus  

• Premium healthcare for yourself and family members  

• Monthly allowance for team activities  

• Premium welcome kit and occasional gifts of appreciation  

• Extra benefits on your work anniversary  

2. Exciting career and development opportunities    

• Large scale products with modern technologies in banking domain  

• Clear roadmap for career advancement in both technical and leadership pathways  

• Access to digital learning platform such as Udemy  

• Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)  

• Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)  

• Sponsored English course with native teachers  

• Opportunity for training in Australia  

3. Professional and engaging working environment    

• Hybrid working model and excellent work-life balance  

• State-of-the-art & modern Agile office  

• Food and beverages in the office pantry  

• Employee Assistance Program to improve your physical and mental health  

• Annual team activities and company events  

• A solid and talented team behind you – great people who love what they do  

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE  

We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.  

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.  

CLOUD-FIRST   

NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!   

If this excites you, let's have a chat over a cup of coffee!  

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.