Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.
Responsibilities:
- Contributes to overall success of an Operations team as an individual contributor
- Handles operational activities and queries for either single or multiple Lines of Business across the enterprise
- Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners
- Provides functional expertise knowledge to projects or initiatives relating to the business unit
- Maintains internal operational and financial controls and works within the risk appetite of the business unit
- Continues to review processes to ensure they are efficient and implements process improvement opportunities
Schedule: Monday-Friday 7:00am-3:30pm
Required Qualifications
- Ability to bend and move about the production floor to push carts, move documents or boxes, and lift 25-30 pounds
- Strong attention to detail and accuracy when researching, maintaining, and closing safe deposit box accounts in internal systems
- Ability to handle sensitive customer property and confidential information with sound judgment
- Working knowledge of operational and financial controls, with the discipline to carry out and document them within the business unit's risk appetite
- Proven ability to prioritize and complete daily work to meet strict deadlines in a fast-paced, high-pressure environment
- Clear written communication for preparing customer letters, correspondence, and detailed internal and external reports
- Oral communication and active listening skills for working with Financial Centers, drill partners, and internal business partners
- Critical thinking and problem solving for escalations, claim research, and resolving discrepancies
- Ability to guide and support less experienced team members as a subject matter expert
- Ability to adapt and learn other functions within Unclaimed Property, Safe Box
- Proficiency with Microsoft Office, accurate data collection and entry, and comfort learning proprietary operating platforms
Desired Qualifications
- Experience with safe deposit box, unclaimed property, escheatment, or due diligence processes
- Familiarity with Tracker PRO, APECS, SA99, SBDOMS, or OneService
- Knowledge of reclamation, DOLC, content inventory, or escheatment of box contents
- Experience finding and putting in place process improvements, or supporting system testing and defect identification
- Experience supporting audits, regulatory exams, or process owner and control activities
- Experience as a team lead or trainer in a vault, cash services, claims, or transaction processing environment
- Conflict management and decision-making skills, plus inclusive leadership when acting as a meeting organizer or escalation point
- Ability to do account management and reporting across multiple lines of business
Skills:
- Active Listening
- Adaptability
- Attention to Detail
- Collaboration
- Data Collection and Entry
- Critical Thinking
- Customer and Client Focus
- Oral Communications
- Planning
- Reporting
- Account Management
- Conflict Management
- Decision Making
- Inclusive Leadership
- Process Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)Hours Per Week:
40Skills Required
- Ability to bend, move around the production floor, push carts, move documents or boxes, and lift 25–30 pounds
- Strong attention to detail and accuracy when researching, maintaining, and closing safe deposit box accounts
- Ability to handle sensitive customer property and confidential information with sound judgment
- Working knowledge of operational and financial controls, including documenting controls within the business unit’s risk appetite
- Ability to prioritize and complete daily work under strict deadlines in a fast-paced, high-pressure environment
- Clear written communication for customer letters, correspondence, and detailed reports
- Oral communication and active listening skills for working with business partners
- Critical thinking and problem-solving skills for escalations, claim research, and discrepancy resolution
- Ability to guide and support less experienced team members as a subject matter expert
- Ability to adapt and learn other functions within Unclaimed Property and Safe Box operations
- Proficiency with Microsoft Office, accurate data collection and entry, and ability to learn proprietary operating platforms
- High school diploma, GED, secondary school education, or equivalent
- Experience with safe deposit box, unclaimed property, escheatment, or due diligence processes
- Familiarity with Tracker PRO, APECS, SA99, SBDOMS, or OneService
- Knowledge of reclamation, DOLC, content inventory, or escheatment of box contents
- Experience implementing process improvements or supporting system testing and defect identification
- Experience supporting audits, regulatory examinations, process ownership, or control activities
- Experience as a team lead or trainer in a vault, cash services, claims, or transaction processing environment
- Conflict management, decision-making, and inclusive leadership skills
- Ability to perform account management and reporting across multiple lines of business
Bank of America Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bank of America and has not been reviewed or approved by Bank of America.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, and vision plans along with mental health resources, EAP support, and virtual care options. These offerings indicate breadth across preventive care, counseling, and convenient access channels.
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Retirement Support — Retirement benefits include up to a 5% 401(k) company match plus an additional 2% or 3% annual company contribution based on years of service. This structure signals meaningful long-term savings support beyond standard matching.
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Parental & Family Support — Family support features 26 weeks of parental leave, with 16 weeks fully paid for eligible employees, plus programs for fertility, adoption, surrogacy, childcare, and backup care. These resources emphasize support across family-building and caregiving needs.
Bank of America Insights
What We Do
We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.
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