Lead Operational Analyst - Technology Services

Weekly Work Hours

Compensation Range

Salary Minimum

FLSA

Position Type

• All positions are considered on-site roles.
• After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.
• Academic (Faculty) positions require on-campus presence, even when teaching online courses, in accordance with state law. 

The Lead Operational Analyst is responsible for leading and managing the Technology Services business activities to ensure effective acquisition of goods and services for Dallas College technology needs. Reporting to the Executive Managing Director – Technology Services, this role requires an individual with procurement, contracts and project management experience to support the college’s operations and strategic goals.

· Extensive knowledge of procure to pay principles, practices and regulations in support of technology services.

· Strong strategic thinking and planning skills with ability to develop and implement technology procurement strategies.

· Analytical skills to identify areas for improvement and cost-saving opportunities.

· Excellent organizational and time management skills with the ability to manage multiple priorities in a fast-paced, constantly changing work environment.

· Ability to work independently and use reason and judgment to produce accurate and reliable results.

· Excellent oral and written communication skills.

· Proficient in Microsoft Office Suite.

· Ability to work under pressure and meet tight deadlines.

· Excellent knowledge and experience in providing effective customer service.

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

• Associate Degree plus 6+ years of similar work experience or High School Diploma with 9+ years of similar work experience.

• Official transcripts will be required.

• Experience with Workday Procurement Software a plus.

• Must possess a current and valid Texas driver’s license.

• Bilingual or multilingual skills preferred.

• Work hours may extend beyond the regular, Monday-Friday, 8:00 a.m.-5:00 p.m. workday, including weekends and holidays to provide immediate support when needed.

***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.***

· Oversee the procurement process for Technology Services, ensuring adherence to college, state and federal regulations.

· Develop and implement procurement strategies that align with organizational objectives and budget constraints.

· Oversee Technology Services invoice payments by coordinating timely and accurate submissions and resolving discrepancies.

· Oversees Dallas College hotspot accounts for students and employees.

· Analyze Technology Services procurement data and performance metrics to identify areas for improvement and cost-saving opportunities.

· Oversee team assignments for accuracy and completeness.

· Communicate Technology Services procurement procedures and policies to relevant departments and ensure understanding and compliance.

· Review Technology Services related projects, ensuring they are completed on time and within budget.

· Oversee ServiceNow requests assigned to Technology Services department.

· Cover for Executive Managing Director in their absence.

· On site office-based role with occasional travel to other Dallas College sites.

· Perform other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas.  We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law.  In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.  

Successful candidate will have IT procurement experience. Extensive knowledge of procure to pay principles, practices and regulations in support of technology services is a plus.

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