As a Senior Network Rapid Response Engineer (NRR), you will help lead the NRR team in Incident and Problem Management along with performing Major Incident resolution, Incident Reduction & Team Mentorship. You will help build a meaningful engineering discipline, combining processes, tools and DevOps to develop creative engineering solutions to operations problems.
The Network Engineer must have a strong knowledge of Routing and switching, Load Balancing, Proxies and Firewalls. Experience in protocol Analyzers (NetFlow, Riverbed, Wireshark, cPacket) and Management tools (SevOne, ThousandEyes).
As a member of our Infrastructure Support team, your endless curiosity about technology will help you propel innovation and your career. Working in a team of highly motivated people like you, you’ll work with customers and be accountable for production incidents, problems, change management, internal and external communications, lifecycle management and product evolution. You’ll help develop functional goals and priorities that align with our overall strategy. You’ll collaborate with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network. Your expertise in various network technologies and standards will be counted on to troubleshoot, identify, and solve complex and mission critical problems internally and externally.
Must be flexible, hands on and able to work in a fast paced, high pressure, client-focused and collaborative environment.
This role prefers a wide variety of strengths and capabilities, including:
Experience in production and infrastructure support.
Knowledge of risk and controls landscape, ensuring company-wide standards are met.
Executes within a customer-centric environment.
Strong Written and Communication Skills
Strong work ethic in a mission-critical 24x7 diverse environment with multiple vendor/customer relationships.
Ability to perform incident management & lead a team of operations engineers on troubleshooting high-profile Major Incidents. Where appropriate develop mitigation plans. This will include working with Tier 4/Product Engineering, LOB’s, and Vendors.
Ability to perform post-incident analysis with detailed documentation & communication on process improvements to senior management.
Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals using Agile practices.
Ability to articulate and share clear, concise complex technical findings to management in understandable terms and postmortem reviews.
Experience troubleshooting large-scale enterprise network topologies including LAN, WAN, Wireless, Network Security. Examples include Routers (Cisco – ASR/GSR/Nexus/Juniper) Switches (Cisco), Wireless (Cisco), Transport (Cisco/Ciena). Firewall (Check Point and Fortinet), Load Balancers (F5), Proxy (Blue Coat), Etc. Certifications in these areas preferred.
Experience diagnosing performance issues in complex distributed applications leveraging infrastructure and application telemetry.
Experience in Packet Capture tools and analysis. (NetFlow, Riverbed, TCPdumps and cPacket)
- Familiarity with programming languages such as Python & Ansible for DevOps
- Ability to identify manual operational tasks and influence automation development to solve problems in a modern SRE support model.
- Certification Required: CCNP or equivalent, AWS Cloud Certification or equivalent.
Skills Required
- Strong knowledge of routing and switching, load balancing, proxies and firewalls
- Experience with protocol analyzers and packet capture tools (NetFlow, Riverbed, Wireshark, cPacket, TCPdump)
- Experience with network management/monitoring tools (SevOne, ThousandEyes)
- Experience troubleshooting large-scale enterprise network topologies (LAN, WAN, Wireless, Network Security) and vendor platforms (Cisco ASR/GSR/Nexus, Juniper, Ciena, Check Point, Fortinet, F5, Blue Coat)
- Experience in production and infrastructure support, incident and problem management, and major incident resolution
- Ability to lead incident management, mentor operations engineers, coordinate with Tier 4/Product Engineering, LOBs, and vendors
- Ability to perform post-incident analysis with documentation and communicate process improvements to senior management
- Familiarity with programming/automation for DevOps (Python, Ansible) and SRE support model
- Knowledge of risk and controls landscape and ability to operate in a 24x7 mission-critical environment
- Strong written and verbal communication skills
- Certifications Required: CCNP or equivalent, AWS Cloud Certification or equivalent
- Vendor-specific certifications (Cisco, Juniper, F5, Check Point, Fortinet) preferred
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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