As a KYC Associate in the Quality Control team supporting Commercial Banking (NA) from Latin America, you will be responsible for performing quality control reviews of new and existing client onboarding and lifecycle profiles to ensure due diligence is complete and consistent with AML/KYC standards and internal procedures. You report to a KYC Associate or KYC Manager and partner with teams including Legal, Compliance, Internal Controls, Technology, Client Services, and Global Client Onboarding to identify and mitigate risk, resolve issues, and support timely completion of reviews. The team operates in a hybrid model (three days in office, two days from home) and is expected to return to full-time office in 2026 (company directed).
Job Responsibilities
- You will review client profiles end-to-end across the lifecycle, validating consistency against legal and commercial documentation to understand client activity, structure, and associated risks.
- You will execute AML policies and internal procedures in line with local and global principles, escalating exceptions as required.
- You will identify risk indicators and apply controls to help prevent fraudulent account behavior and potential fraud exposure.
- You will resolve issues by identifying underlying problems and patterns, escalating complex matters to meet service timelines.
- You will partner with Legal, Compliance, Internal Controls, Technology, Client Services, and Global Client Onboarding teams to drive timely outcomes and reduce rework.
- You will manage daily priorities to maximize productivity, including queue management, while meeting individual productivity and quality metrics.
- You will respond to process-related queries, maintaining a professional presence with extended teams and stakeholders.
- You will follow established policies, procedures, and practices, building working knowledge of systems, products, services, and processes over time.
Required Qualifications, Capabilities and Skills.
- Fluent English (written and verbal).
- High organizational skills with strong time management, prioritization, and attention to detail.
- Demonstrated ability to learn quickly and assimilate new industry, company, product, and technical knowledge.
- Strong problem-solving skills, including ability to identify patterns and root causes.
- Ability to work under pressure and meet tight deadlines with a sense of urgency.
- Ability to adapt to changing priorities and handle multiple tasks in a fast-changing environment.
- Proficient PC skills including Word, Excel, and PowerPoint.
- College degree or equivalent work experience.
- 3 years of experience in customer service, operations, sales, or portfolio management, in banking or financial services.
- Experience with AML/KYC and/or Investment Banking.
- Knowledge of tools such as Alteryx, Tableau, BI, and UiPath.
Skills Required
- Fluent English, written and verbal
- Strong organization, time management, prioritization, and attention to detail
- Ability to learn quickly and assimilate new industry, company, product, and technical knowledge
- Strong problem-solving skills, including pattern recognition and root-cause analysis
- Ability to work under pressure and meet tight deadlines
- Ability to adapt to changing priorities and manage multiple tasks
- Proficiency with PC applications including Word, Excel, and PowerPoint
- College degree or equivalent work experience
- Three years of experience in customer service, operations, sales, or portfolio management within banking or financial services
- Experience with AML/KYC and/or investment banking
- Knowledge of Alteryx, Tableau, business intelligence, and UiPath
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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