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Support the technical Incident Management Calls and Change Controls through STRONG Technical Network Knowledge, Operational capability, and strong communication skills.
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End-to-end Network & Security Troubleshooting during Incidents.
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Demonstrate technical excellence through technical knowledge.
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Work with global Network Operations leads peers for supporting the global 24x7 shift operations.
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Advocate and ensure that high quality Follow the Sun (FTS) is delivered to receiving teams. As well as support on-call schedule and shifts are available.
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Support continuous improvement in service management for Network Services leveraging enterprise tools and processes (Incident, Problem &Change) and focusing on customer value optimization.
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Supports implement best practices and processes for Network & Security Operations services to maintain availability, reliability, scalability, and security.
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Support for upcoming transformation project which include deployment of new technologies and Hardware and Software Refresh across Ford Infrastructure.
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Collaborate with the Network LAN/WAN & security Engineering/development teams to optimize infrastructure for application performance and scalability.
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Support team members to achieve technical network excellence thru experience, and network Certifications and support training requirements.
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Able to support the team to develop continued improvements leading to an “always on network capability.
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Support and ensure that high quality follow the sun is delivered to receiving teams.
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Actively participate in escalations requests.
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Support a proper follow-up to Business escalations, BR, and DOR.
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Support assurance of up to date sw releases, targeted LDOS, and PSIRTS (security updates)
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Support Network Security Service offering teams to ensure successful change controls.
- Strong Technical Understanding Routing / Switching protocols, Wireless, Data center, WAN/SD-WAN and Network monitoring, observability Tools, Network performance tools.
- Technical strong to lead end-to-end Network Troubleshooting during Incidents.
Experience with Cisco firewalls, Viavi Observer and Wireshark packet analysis.
- Bachelor’s degree in computer science or engineering in Science/Electronic & Communication / Electrical and Electronic Engineering or B-Tech.
- Able to handle incident independently.
- Able to successfully plan, implement, & delivery all Network Change controls.
- Ability to leverage and involve the right technical resources, and partners, and act during an incident or change control.
- Provides tier 2 support and assist with project implementation within the Network environment.
Successful provisioning as well as supervision of, in installation/configuration, operation and maintenance of the systems hardware, software and related to the proxy infrastructure.
- Excellent Communication, including the ability to independently lead an outage incident.
- Solid understanding of Expert customer care business, processes, procedures. Able to represent the end customer as a customer advocate.
- Provide root cause analysis. Assist Incident Management (Return-to-Service) and/or Problem Management (Reason for Outage) by joining incident bridges, and providing root cause analysis, as needed.
- Strong troubleshooting experience with network environments.
- Strong understanding of network troubleshooting Tools.
- Significant technical, functional and hands on experience with networking Services and operations.
- Highly collaborative, with the ability to influence team members.
- Ability to provide a strong point of View as necessary.
Skills Required
- Strong technical understanding of routing and switching protocols, wireless, data center, WAN/SD-WAN
- Experience with network monitoring, observability and network performance tools
- Experience with Cisco firewalls
- Experience with Viavi Observer
- Wireshark packet analysis experience
- Bachelor's degree in Computer Science, Engineering, Electronics, or related field (B-Tech acceptable)
- Ability to independently handle incidents and lead outage incidents
- Ability to plan, implement, and deliver network change controls
- Provide Tier 2 support and assist with network project implementation
- Proven experience in installation/configuration, operation and maintenance of systems hardware/software and proxy infrastructure
- Strong troubleshooting experience in network environments and familiarity with troubleshooting tools
- Ability to provide root cause analysis and support Incident/Problem Management
- Strong communication and collaboration skills; ability to influence and act as customer advocate
Ford Motor Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ford Motor Company and has not been reviewed or approved by Ford Motor Company.
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Pay Growth & Progression — The 2023 UAW–Ford agreement delivered immediate raises, restored cost-of-living adjustments, and accelerated progression to top rates for many hourly roles. These changes improved earnings trajectories compared with pre-2023 levels.
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Healthcare Strength — Hourly employees retained very low employee cost-sharing under the 2023–2028 UAW–Ford agreement, and salaried materials describe comprehensive day‑one medical, dental, and prescription coverage. Mental-health support and family‑building benefits add depth to the overall health package.
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Retirement Support — U.S. salaried roles feature a notable 401(k) contribution and match structure, and post‑2023 updates increased retirement contributions for many UAW‑represented employees. Together these elements strengthen long‑term financial security.
Ford Motor Company Insights
What We Do
Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day.
