Lead Network Engineer

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

Brightspeed is looking for a Lead Network Engineer to join our team! As the Lead Network Engineer on the Network Architecture team, you will report directly to the Director of Technology and Process Improvement. In this role, you will collaborate closely with the CPE Architect to ensure the interoperability of customer premise equipment with Brightspeed’s network. You will work within a production environment test bed to replicate issues reported by the Operations teams. Your responsibilities will include understanding the steps to reproduce an issue and driving solutions to resolve and mitigate the impact on the business or our customers.

As a Lead Network Engineer, your responsibilities will include: 

• Managing the production environment test bed
• Partnering closely with Operational teams to help root cause issues observed in the field
• Presenting to senior leadership and summarizing projects at an executive-level
• Serving as Tier 4 support for Operations teams with any issues being identified regarding customer premise equipment
• Being a Subject Matter Expert (SME) on topics including DSL, GPON, field testing, remote speed testing, mobile tools, health certificate, etc. 
• Responsibility for the migration and evolution of the copper-based network to provide the best and most reliable speeds possible to our customers
• Working closely with vendors/3rd party partners
• Some travel may be required
  

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree or equivalent and 5+ years telecommunication experience
• Strong Operations knowledge on tools, process and systems
• Excellent analytical, project management, and problem-solving skills
• Extensive experience with fiber and copper facilities in a telco environment
• Extensive experience with Office 365 including Microsoft Office, Word, Power Point and Excel
• Strong communication and interpersonal skills
• Experience with operational, customer service systems and applications within the network and telecommunication industry
• Experience with IT systems requirements and development, agile processes, end to end testing
• Experience with JIRA
• Excellent oral and written communication skills to include presentations to leadership

BONUS POINTS FOR:

• Any previous examples of similar roles/support documents
• Any previous knowledge of the Lumen network to understand what exists today on our Brightspeed network
• Previous experience with system support tools that exist at Brightspeed (Automate, 
• Previous background, experience and knowledge with Axon Orchestrator
• Effectively communicate detail designs effectively with internal groups for documentation and platform handoff to operations teams. 
• Work multiple projects simultaneously with the capability to run various project task in parallel to meet tight timelines
• Prior field I&R, CO, or Carrier tech experience
• Experience working in a DevOps environment
• Ability to think outside of the box

#LI-SS1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice