Lead Monitor Room Officer - Daytime (39049)

ABOUT THE WALTERS ART MUSEUM The Walters Art Museum is among America's most distinctive museums, forging connections between people and art from cultures around the world and spanning seven millennia. Located in Baltimore’s Mount Vernon neighborhood, the Walters is free for all. The museum’s campus includes five historic buildings and 36,000 art objects.

Today, the Walters serves Baltimore and Maryland by embracing its role as educator and storyteller, using the collection as a vehicle of knowledge and cultural expression to support learning, dialogue, and community engagement. The museum is committed to public education, offering essential programs that help people to connect art to their lives. The Walters Visitor Promise aligns staff and volunteers across the museum to preserve and share the works in our care for future generations, partner with communities, and create welcoming, accessible experiences for visitors. The museum offers challenging and creative work opportunities by promoting collaboration and teamwork.

OVERVIEW OF ROLEThe Lead Monitor Room Officer provides a safe and secure environment for all visitors and staff, as well as the art collection, by monitoring the activities in the museum. The Lead Officer will report hazards such as fire, theft, vandalism, trespassing, disorderly conduct, etc., maintain order, and enforce the policies and procedures of the Walters Art Museum.

DUTIES AND RESPONSIBILITIES

• Develop and maintain a strong knowledge of the art collection, the building structure and floorplans, and the museum’s policies and procedures.
• Uphold the Museum’s Visitor Promise by ensuring that the Museum is safe, welcoming, and accessible, through work that includes but is not limited to the following activities:
  • Conducting rounds throughout the museum, monitoring the activity of visitors and staff to ensure compliance with its policies and to ensure a safe and secure environment in accordance with the Visitor Promise;
  • Checking for fire and safety hazards, vandalism, suspicious activity, and improper behavior;
  • Reporting all incidents to the security supervisor, and
  • Responding to safety and security threats and hazardous situations as directed.
• Ensure the safety of the museum by conducting regular rounds of the buildings, inspecting non-public areas, ensuring all doors are locked and areas are secured, controlling ingress and egress, ensuring no unauthorized personnel are in the museum after hours, and checking for unsafe conditions.
• Monitor the alarms and CCTV system and maintain a strong working knowledge of all systems.
• Inspect the art at various times during the shift and report any unusual circumstances. Maintain a positive work relationship with Conservation, Registrars, and Collections Technicians to ensure the safekeeping of the art.
• Prepare accurate and timely daily logs of all actions that occur during the shift, including written reports of damage and unsafe conditions.
• Conduct regular inspections of all security equipment.
• Ensure that the museum is free from danger, risk, or otherwise hazardous situations.
• Answer telephone and radio transmissions; monitor the activity in and around the museum to ensure safety, and alert the security supervisor to areas in need of special attention; place emergency calls as directed to fire, police and other emergency agencies; and serve as the communications hub for the museum.
• Maintain a working knowledge of the policies and procedures regarding service animals, unattended children, and armed visitors (law enforcement) and ensure that all support equipment (elevators, lifts, etc.) are in working properly.
• Learn the Walters art collection and the layout of the buildings, including the location of specific galleries.
• Work special events as needed; monitor the event activities and enforce the Special Events policy when necessary.
• Assist the Monitor Room Supervisor with writing schedules and reviewing leave requests.
• Provide leadership and guidance to Monitor Room Officers and assist the Supervisor with resolving personnel and performance issues.
• Perform administrative duties, such as sending and responding to emails, copying and scanning documents, and submitting attendance for contract officers.
• Train and onboard new Monitor Room Officers and re-train current officers as needed.
• All other duties as assigned.

• High School diploma or GED.
• Minimum of three (3) years of previous experience in the security field; experience in a Museum setting preferred.
• Strong leadership skills.
• Demonstrated knowledge of the security principles, practices, and procedures.
• First Aid/AED/CPR certifications.
• Proficiency with monitoring and controlling alarm systems, CCTV, and 2-way radio communications and other communication systems.
• Background in preparing incident reports and experience using computers and standard office programs or software, as well as the ability to document details in a clear and concise manner.
• Able to multitask, properly assess and respond to emergencies, and take appropriate actions while performing under pressure.
• Must be a team player and able to communicate effectively with visitors and staff at all levels, as well as with representatives from outside agencies.
• Demonstrated effective written and verbal communication skills

SCHEDULED SHIFT

Sunday - Thursday 8:00 a.m. - 4:00 p.m., or as required by circumstances and special events. Must be flexible to work overtime as essential personnel. Essential personnel remain on duty and on site until properly relieved.

HOURLY RATE: $23.05

The Walters Art Museum provides an excellent comprehensive benefits package that includes medical, dental, prescription, vision, subsidized transportation and parking, museum membership, short term disability, long-term disability, life insurance, FSA (flexible spending account), 457b retirement, and free professional financial management counseling. This is a 100% onsite position and is part of the AFSCME-WWU collective bargaining unit.

All employees must be legally authorized to work in the United States. The museum does not sponsor work visas.