Lead Mission Control Analyst

About Us:
DailyPay, Inc. is transforming the way people get paid. As the industry's leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America's top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job, while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.
The Role:
DailyPay is seeking a proactive, analytical, and detail-oriented self-starter to join our fast-growing Mission Control team as a Lead Mission Control Analyst. In this role, you will be at the forefront of our operational monitoring, ensuring seamless payment operations and system performance. You'll serve as a subject matter expert (SME) for operational processes, monitoring alerts, and handling escalations. You will play a key role in incident response, process improvement, and leading special projects that enhance our operational capabilities.
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
How You Will Make an Impact:

• Serve as the first point of contact for escalations from Analysts and drive complex issues to resolution
• Proactively monitor and analyze system alerts and dashboards to identify, investigate, and escalate operational anomalies to the appropriate teams
• Collaborate with the Incident Response team to provide data and insights during investigations, ensuring timely and effective resolution of issues
• Develop and optimize operational processes, including the creation and refinement of alerting mechanisms and run-books
• Mentor and train Mission Control Analysts, fostering team growth and improving operational expertise
• Lead special projects to enhance operational efficiency, alert accuracy, and system reliability
• Maintain and update comprehensive process documentation, troubleshooting guides, and escalation procedures

What You Bring to The Team:

• Bachelor's degree or relevant experience in an operational, technical, or real-time monitoring environment
• Strong attention to detail, with the ability to prioritize, adapt, and execute recurring tasks with high accuracy in a fast-paced environment
• Analytical mindset with the ability to identify risks, escalate issues proactively, and implement effective solutions
• Excellent communication and collaboration skills, with experience liaising across departments to solve complex issues
• Experience developing, refining, and maintaining detailed process documentation, troubleshooting guides, and run-books
• Familiarity with operational monitoring tools, data analytics, and/or systems analysis, with a preference for experience in payroll or financial technology
• Flexibility to occasionally work outside of normal business hours as operational needs arise
• Leadership experience in training, mentoring, and providing guidance to team members, with the ability to lead a small team when necessary
• Experience with Excel formulas

Nice to Haves:

• Experience with SQL

What We Offer:

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events
• Unlimited PTO
• 401K with company match

#BI-Remote #LI-Remote
Pay Transparency. DailyPay takes a market-based approach to compensation, which may vary depending on your location. United States locations are categorized into three tiers based on a cost of labor index for that geographic area. The salary ranges are listed by geographic tier. Additionally, this role may be eligible for variable incentive compensation and stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills, and internal equity.
New York City
$80,000 - $94,000 USD
Remote, Premium (California, Connecticut, Washington D.C., New Jersey, New York, Massachusetts, Washington)
$74,000 - $87,000 USD
Remote, Standard
$70,000 - $83,000 USD
DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.
We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.
DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.