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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
SoFi’s Card business aims to offer competitive and differentiated credit cards to existing members and
to consumers in the open market. We are looking for a Lead, Member Management, Credit Card who will be
responsible for the management of our customer lifecycle for SoFi’s fast growing Credit Card business.
What you’ll do:
- Own cardholder on-boarding, engagement and value management across the full credit card
member lifecycle - Manage existing cardholder portfolio covering spend engagement, balance stimulation, and
good payment behaviors - Working with cross-functional partners, own existing product experience and benefits. Own NPS
score and experience improvements. - Drive customer engagement strategies including early stage engagement, balance transfers,
spend programs, and retention - Work closely with risk partners to best manage credit behavior and limit credit losses. Work in
partnership with Operations to manage cost-to-serve - Work closely with product design and engineering to develop new functionalities, improve
member servicing journeys on the app and web
What you’ll need:
- 10+ years experience preferred
- Well developed problem solving and analytical skills
- People centric leader with proven experience managing direct reports
- Strong communication skills
- Credit Card customer management experience
- Sound understanding of credit card economics and credit risk dynamics
- Quantitative undergraduate degree
- Proficiency in SQL/Python
Nice to have:
- Prior P&L management experience
Top Skills
What the Team is Saying
What We Do
For over a decade, SoFi has helped transform the Fintech industry by creating financial products and services that help people borrow, save, spend, invest, and protect their money better, so they can achieve financial independence and realize their ambitions. Whether it’s owning a home, saving for retirement, paying off their student loans, or helping our members invest - SoFi is there every step of the way. Want to learn more about how it works? Check it out here: https://www.sofi.com/how-it-works/
Our core values are at the center of how we help our millions of members get their money right. They are our guiding principles for how we think about serving our members, building our company, and most importantly, how we work together. At SoFi, it’s not just what we do - but how we do it.
SoFi is also proud to be the naming rights partner of SoFi Stadium, home of the Los Angeles Chargers and the Los Angeles Rams.
For more information, visit SoFi.com
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
