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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
SoFi’s Card business aims to offer competitive and differentiated credit cards to existing members and
to consumers in the open market. We are looking for a Lead, Member Management, Credit Card who will be
responsible for the management of our customer lifecycle for SoFi’s fast growing Credit Card business.
What you’ll do:
- Own cardholder on-boarding, engagement and value management across the full credit card
member lifecycle - Manage existing cardholder portfolio covering spend engagement, balance stimulation, and
good payment behaviors - Working with cross-functional partners, own existing product experience and benefits. Own NPS
score and experience improvements. - Drive customer engagement strategies including early stage engagement, balance transfers,
spend programs, and retention - Work closely with risk partners to best manage credit behavior and limit credit losses. Work in
partnership with Operations to manage cost-to-serve - Work closely with product design and engineering to develop new functionalities, improve
member servicing journeys on the app and web
What you’ll need:
- 10+ years experience preferred
- Well developed problem solving and analytical skills
- People centric leader with proven experience managing direct reports
- Strong communication skills
- Credit Card customer management experience
- Sound understanding of credit card economics and credit risk dynamics
- Quantitative undergraduate degree
- Proficiency in SQL/Python
Nice to have:
- Prior P&L management experience
What the Team is Saying
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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SoFi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
