Lead Marketing Program

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
What You'll Do
Responsible for managing marketing programs and initiatives that increase acceptance, product adoption, and grow volume for the network. In this role, 50% of time will be devoted to managing the copy approval process on behalf of the Discover Home Loans marketing team. The remaining 50% will be spent working on projects related to customer experience and complaint resolution. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
How You'll Do It

• Initiates copy approval requests using appropriate systems.
• Works with the Copy Approval Team in Compliance to streamline the approval process and resolve issues that come up during copy review.
• Assists with creation and substantiation of new marketing claims.
• Conducts deep dive research into specific complaint categories to provide insights that drive change.
• Handles administrative tasks related to complaint reporting and execution of customer surveys.
• Tracks key performance indicators and updates leadership.
• Creates and manages programs to drive acceptance and product adoptions.
• Maintains and enhances the value propositions for acceptance.
• Assists in implementing strategies to provide a quality customer experience for network clients.
• Provides feedback on opportunities to enhance partnerships.

Qualifications You'll Need
The Basics

• Bachelor's Degree in Arts, Social Sciences, Business Administration, Information Technology, Mathematics, Statistics or Analytics.
• 6+ years of experience in Business, Marketing, Management, Brand Communications, Project Management, Integrated Marketing, Advertising, Payments Services or related
• In Lieu of Education 10+ years of experience in Business, Marketing, Management, Brand Communications, Project Management, Integrated Marketing, Advertising, Payments Services or related

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remains in a stationary position.
• Occasionally move about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.
• Travel up to 10% of the time

Bonus Points If You Have

• 8+ years of experience in Business, Marketing, Management, Brand Communications, Project Management, Integrated Marketing, Advertising, Payments Services or related

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
#LI-RR
Application Deadline:
The application window for this position is anticipated to close on Jan-12-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $77,500.00 to $131,500.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected] . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.