Lead Manager

This Lead Manager role sits within our Business Savings Products team within Business Banking. Our team are the business owners for Business Savings, with responsibility for the products and propositions we offer our business customers. 

The role will focus on commercial management of the savings books across both brands, with responsibility for growth, balances, income, cost management and profitability. Activities include trading, pricing management, balance forecasting and planning over the short, medium and long term. You will also have a key role to play in setting the product strategy as part of the overall Business Banking proposition. 

We are happy to consider flexible working approaches to help you perform at your best.
 

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London, Northampton, or Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. 

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

This role will own and manage the commercial performance of the Business Savings book across both brands in order to achieve tactical and strategic customer, growth, risk and financial objectives. 

Your team will have responsibility for day-to-day trading activity across the savings books, managing pricing and product availability. You will also take the lead on annual planning and forecasting activity.

As part of this activity, you will work hand in hand with our Finance, Treasury, Marketing, Legal, Compliance and Operational stakeholders. 

You will work closely with the wider product team(s) to ensure we offer products and propositions which align to our commercial and customer objectives. 

You’ll be expected to work closely with the Leadership Team within Business Banking to ensure alignment on plans and proposals.
 

About you

• Experience working in a product management role or in a similar role managing financial products and delivering change
• Demonstrated ability to put customers at the heart of decision-making, using insight to shape products and journeys
• Working knowledge of the UK regulatory environment, including Consumer Duty and its impact on product design and delivery
• Experience leading or contributing to change initiatives within a complex organisation
• Proven commercial acumen, including experience managing customer value, income engagement and retention in a regulated banking environment 
• Evidence of cross-functional leadership, with the ability to align Products with Legal, Compliance, Financial Crime and Procurement around shared customer and commercial outcomes
• Excellent communication and stakeholder management skills, with confidence representing Products internally and adapting complex messages for senior, technical and customer-facing audiences
• Experience in the intermediated deposits space across Legal, Compliance, Financial Crime and Procurement

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
 

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.