Lead Logistics Customer Experience and Operations Specialist

Posted 6 Hours Ago
Be an Early Applicant
Navi Mumbai, Thane, Maharashtra, IND
In-Office
Entry level
Logistics • Transportation
The Role
Manages end-to-end shipment processes and customer experiences for small and midsized essential-services customers. Owns customer issues, coordinates with internal stakeholders to resolve them promptly, and ensures compliance with company procedures throughout the logistics process. The role supports global operations and requires collaboration across teams in an international environment.
Summary Generated by Built In
Owns and manages the customer experience of small/mid-sized customers
(Essential Services Customers). Has responsibility for the end to end
customer experience in compliance with all company procedures.

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Key Responsibilities:

  • Manages the end to end shipment process in compliance with all company procedures.

  • Looks after Essential Services customers.

  • Owns all customer issues and facilitates their timely and effective.

  • resolution by engaging relevant internal stakeholders.

What We Offer:

  • Impact: Your work directly contributes to the success of our global operations.

  • Opportunity: Ample opportunities for professional and personal growth.

  • Innovation: Join a forward-thinking team embracing cutting-edge technologies.

  • Global Exposure: Collaborate with diverse colleagues in an international business environment.

  • Work-Life Balance: We value work-life balance and offer flexible working arrangements.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [email protected]

A.P. Moller - Maersk Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about A.P. Moller - Maersk and has not been reviewed or approved by A.P. Moller - Maersk.

  • Healthcare Strength Company materials and job postings consistently highlight comprehensive medical, dental, and vision coverage, with U.S. transparency-in-coverage links indicating established group plans. These benefits are framed as part of a global rewards approach that aims for a consistent experience across markets.
  • Retirement Support U.S. roles commonly include a 401(k) with company match, reflected across multiple current postings. Disclosures also describe retirement savings as a core element of the company’s global benefits framework.
  • Parental & Family Support A global minimum of 18 weeks of fully paid maternity leave signals a strong baseline for family benefits. Guidance encourages candidates to clarify local parental provisions, reflecting structured policy with country-specific application.

A.P. Moller - Maersk Insights

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The Company
HQ: Copenhagen
58,338 Employees

What We Do

A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.

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