Lead LMS Specialist

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®.  At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. 

The Lead LMS (Learning Management System) Specialist serves as the company’s subject matter expert responsible for the technical ownership, administration, and optimization of the LMS. This role ensures system stability, data integrity, compliance reporting, and user experience across the company. Configures, troubleshoots, and enhances LMS functionality with SCORM/xAPI-based learning assets. Establishes governance standards, manages integrations (e.g., Workday), and delivers actionable analytics to enable strategic decision-making, as the primary liaison between internal and external stakeholders (e.g., Learning, IT, Compliance, third-party vendors, etc.). Collaborates with peers and stakeholders to support the full learning lifecycle, including eLearning and instructor-led training (ILT) campaigns, automated course assignments, dashboards, and custom reporting.

Responsibilities:

• Designs and delivers audience campaigns for eLearning and instructor-led (ILT) programs to include automated assignments and notifications ensuring timely delivery. Manages course launches and enterprise rollouts to provide clear communication and maximize adoption. Facilitates train-the-trainer sessions on LMS functionality to include custom reports, dashboard analytics, and workflows. Collaborates with peers, business leaders, and stakeholders to align LMS initiatives with organizational priorities.
• Manages the full lifecycle of learning content within the LMS. Uploads, tests, debugs, and publishes SCORM/AICC/xAPI packages, applies Java, HTML, CSS, JavaScript, and Visual Basic coding to repair or customize modules. Creates eLearning courses, assignments, assessments, and dashboards for compliance and professional development programs. Collaborates with internal stakeholders to ensure content is optimized, functional, and compatible following upgrades or patches.
• Builds and automates reports and dashboards to track compliance, completions, utilization, engagement, and ROI. Maintains audit-ready records and ensures all legal, regulatory, and corporate compliance standards are met. Partners with HR, Legal, and business leaders to fulfill audit requests and provide ad hoc reporting. Delivers analytics which measure ROI and the effectiveness of enterprise-wide learning programs.
• Collaborates with IT to maintain and enhance integrations between the LMS and key systems such as HRIS (e.g., Workday), performance management tools, and third-party content providers. Leverages APIs, SSO, and other connectors to improve efficiency and user experience. Manages internal and external vendor relationships to serve as the primary point of contact for escalations, patches, and roadmap planning. Conducts regression testing during system upgrades or patches to confirm courses, integrations, reports, and workflows continue to function as expected, working directly with internal IT administrators to troubleshoot and optimize deployments.
• Manages the day-to-day operation, configuration, maintenance, and upgrades of the LMS. Monitors system performance and partners with IT to conduct root-cause analysis of outages or slowdowns. Enforces data retention and archival policies to safeguard learning records. Ensures the LMS remains stable, efficient, and aligned with enterprise needs, while evaluating functionality and efficiency improvements to the learning platform.

Requirements:

• High school diploma or GED required.
• Bachelor’s degree in Information Systems, Learning Technologies, or related field preferred or equivalent work experience.
• Minimum three (3) years of Learning Management System (LMS) administration and/or customer service and/or administrative coordination experience; including data entry and formatting of documents and spreadsheets.
• Minimum three (3) years of experience in a learning and development or organizational development supporting role preferred.
• Minimum two (2) years of experience with Workday HCM preferred.
• Minimum one (1) year of experience with Blanchard Exchange preferred.
• Certification in learning technology or instructional technology (ATD, SHRM, or comparable) preferred.
• Demonstrated expertise in SCORM/xAPI compliance, debugging, and courseware publishing.
• Experience creating and deploying eLearning courses and ILT assignments through LMS campaigns.
• Experience partnering with IT and external vendors on system integrations and upgrades.
• Experience with HRIS/LMS integrations (e.g., Workday) strongly preferred.
• Experience with multiple LMS platforms (e.g., Workday Learning, Cornerstone, SuccessFactors) preferred.
• Advanced proficiency in Microsoft Office Suite, specifically Microsoft Excel. Office 365 experience preferred.
• Strong understanding in Java, HTML, CSS, JavaScript, and Visual Basic, including SCORM manifest editing.
• Strong understanding of APIs, system integrations, and SSO protocols.
• Strong reporting/analytics skills; SQL or BI tool experience strongly preferred.
• Familiarity with compliance standards, audit documentation, data governance, and accessibility standards (ADA, WCAG).
• Strong vendor management and contract evaluation skills.
• Ability to design and execute QA test scripts for content deployment.
• Knowledge of change management principles to support user adoption.
• Strong project management and organizational skills; able to manage multiple priorities.
• Excellent communication skills to interface with IT, vendors, business leaders, and end-users.
• Ability to adapt and flex to a changing environment.
• Ability to make decisions, exhibit sound and accurate judgment, support and explain reasoning, involve the right stakeholders in decision-making, and act in a timely manner.
• Ability to thrive in a fast-paced, enterprise environment and act as a technical leader without formal supervisory authority.

Compensation

Additional Compensation

Perks and Benefits

Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

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