Lead Labor Relations Consultant

About this role:
Wells Fargo is seeking a Senior Lead Benefits Consultant to join our Health Benefits team within Total Rewards. This highly visible role is responsible for the management of the several health plans, including daily management, compliance, benchmarking, and design of certain medical or other health and welfare plans. This role owns key vendor relationships and serves as a strategic advisor to leadership helping to shape the benefits experience for a large diverse population.
In this role, you will:

• Oversee vendor performance on a daily basis which includes confirming plans are administered correctly, there is consistency across multiple vendors and plans are in compliance with all regulations, tracking of deliverables, leading independent audits, understanding vendor roadmaps.

• Contribute to benefit program strategy, including plan design and benchmarking to identify short-term and long-term opportunities that would bring enhanced, competitive programs and offerings to the enterprise.

• Engage with all levels of professionals and managers across the enterprise in the benefits function and serve as an expert advisor to leadership.

• Measure and monitor the effectiveness of plan administration and customer service and make necessary adjustments to ensure quality.

• Be accountable for ensuring regulatory, audit, and compliance processes for the Benefits Team are done in an efficient and effective manner, complying with national, regional and enterprise standards as applicable

• Represents the Benefits Department and serves as subject matter expert (SME) or acts as project leader in projects that affect benefits delivery, cross department projects and on acquisition teams.

• Socialize and gain agreement from internal and external partners to drive benefits initiatives forward.

• Consult with internal partners on Benefits Administration and Service Delivery to ensure alignment with the benefits programs as designed.

• Provides member support through answering/resolving complex employee inquiries, escalations, and appeals, act as subject matter expert for plan interpretation from the Employee Service Center and vendors

• Implement any plan design changes or new programs/offerings, including managing vendor, senior management presentations and change management efforts.

• Reviewing plan materials such as annual enrolment and summary plan descriptions for accuracy and employee readability

• Mentor, coach and provide work direction for junior benefits staff.

Required Qualifications:

• 7+ years of Benefits experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience managing health plan vendors at a large fully insured employer and driving performance, accountability, and continuous improvement across vendor partners

• Familiar with employee benefit communications and the review and distribution of relevant health insurance summary plan documents (SPDs) to diverse audiences

• Applied experience with presentations to various stakeholders, including senior leadership.

• Excellent verbal, written, and interpersonal communication skills.

• Experience with analytical skills with high attention to detail and accuracy.

• Intermediate proficiency in PowerPoint and Excel.

• Workday experience (or similar HRIS)

• Ability to take initiative and work independently with minimal supervision in a structured environment.

• Project management experience and/or skills including the ability to manage multiple projects concurrently, detailed planning, process management, and documentation.

• Ability to deliver accurate results with speed, agility, and consistency.

• Knowledge and understanding of federal, state and jurisdictional benefit laws and requirements.

• Experience in articulation of issues, risks and proposed solutions, to various levels of staff and management and ability to explain complex systems and processes to audiences that may not be experts in that field.

• Outstanding problem solving and decision-making skills.

Job Expectations:

• Position requires onsite presence at one of the locations indicated below.

• Relocation assistance is not available for this position.

• Visa sponsorship is not available for this position.

Preferred Locations:

• Charlotte, NC
• Minneapolis, MN

#HumanResourcesJobs
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$139,000.00 - $239,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
5 Apr 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.