Lead Key Account Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Lead Key Account Manager within our Specialised Insurance Group, this role oversees the HII and Trinity portfolios and leads a team of Key Account Managers managing complex workers compensation accounts across direct and broker channels.

The focus is on strengthening strategic relationships, lifting team capability and ensuring service delivery aligns with portfolio risk frameworks and shareholder expectations. You will act a senior escalation point, support premium and renewal strategy and maintain a strong presence in market with key industry partners.
This will be a full time, permanent position based in our Sydney office, with work-from-home flexibility (up to 2 days per week).

YOUR RESPONSIBILITIES

• Lead, coach and develop a team of Senior Key Account Managers to deliver high quality portfolio outcomes.

• Oversee strategic relationships across direct employer and broker portfolios, ensuring alignment with agreed service standards.

• Act as senior escalation point for complex or high-risk accounts.

• Partner with underwriting, claims and WHS teams to deliver integrated risk management solutions.

• Drive retention strategies, renewal planning and premium discussions across the portfolio.

• Build and maintain strong strong relationships with key industry partners to support growth and shareholder satisfaction.

ABOUT YOU

• 7+ years’ experience in workers compensation or insurance, including exposure to complex portfolios.

• Previous leadership experience managing or mentoring relationship or account management teams.

• Strong understanding of NSW workers compensation legislation and premium environments.

• Commercially astute with the ability to assess employer risk and identify growth or retention opportunities.

• Confident engaging with senior stakeholders, brokers and executive-level client.

• Strong communication and analytical skills with the ability manage competing priorities in a fast-paced environment.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other

• Flexibility to work from home to support work/life balance

• A corporate wellbeing program with discounted health insurance and gym membership

• Generous discounts from over 350 retailers through our RewardsHub program

• Comprehensive learning and development opportunities to help you reach your full potential

• Access to support and counselling services with work or personal matters, through our Employee Assistance Program

• Companywide events to stay connected and celebrate success

• Entitlement to annual company incentive scheme + salary reviews

• Up to 16 weeks paid parental leave, plus super
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.