Job Description Summary
About SandozSandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us — the future is ours to shape!
Job Purpose
Lead ITSM Ops Governance for Corporate Functions, CE and GDDPS by ensuring SST functions align with ITSM processes, driving KPI‑based governance, enabling cross‑functional integration, and ensuring operational excellence across Sandoz.
Job Description
Key Responsibilities
Your responsibilities include, but are not limited to:
Ensure SST functions operate in full alignment with the ITSM processes of the organization.
Drive KPI‑based governance for SSTs across all ITSM processes to ensure agreed KPIs are consistently met.
Act as a bridge between ITSM process owners and SST process practitioners or associated suppliers.
Serve as the single point advisor to the SST Head on all ITSM‑related matters.
Aggregate and publish process KPI‑based dashboards in collaboration with the ITSM Process team, highlighting trends to support governance.
Set specific tracks for cases where KPIs deviate from agreed limits and maintain the task tracker used for governance.
Focus on early closure of ageing Incidents, Service Requests, Problem and CAPA tickets for SST.
Support and facilitate integration with AMS and Infrastructure on ITSM‑related topics.
Track CSI initiatives associated with the SSTs and ensured they progress effectively.
Key Performance Indicators
Stable, compliant, secure, and cost‑effective operations measured by Availability, Performance and Capacity metrics with year‑over‑year cost reductions.
Responsiveness and recovery speed during business‑critical incidents or issues.
Advancement of automation‑led programmable infrastructure and platform services.
What You’ll Bring to the Role
Minimum Requirements
Work Experience
Operations Management and Execution.
Project Management.
Strong negotiation and analytical skills.
Skills
Experience in Pharma – GDDPS/HR‑related applications.
Communication Skills.
IT Infrastructure.
IT Operations.
IT Service Management.
Problem‑solving Skills.
Cross‑functional technology awareness (network, compute, database, middleware, end‑user services, firewall, application management).
System Integration.
Vendor Management.
You’ll Receive
A comprehensive benefits package including flexible working arrangements, learning and development opportunities, and an environment designed to support both personal and professional growth.
Why Sandoz?
Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024. With investments in development capabilities, production sites, acquisitions, and partnerships, we are shaping the future of Sandoz and expanding sustainable access to high‑quality medicines.
Our open, collaborative culture empowers talented and ambitious colleagues. We offer an agile, flexible‑hybrid work environment where diversity is embraced, innovation is encouraged, and personal growth is supported.
Join us!
Skills Desired
Communication Skills, IT Infrastructures, IT Operations, IT Service Management, Problem Solving Skills, System Integration, Vendor ManagementSandoz Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sandoz and has not been reviewed or approved by Sandoz.
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Healthcare Strength — Health, dental, vision, and prescription coverage are consistently described as core components across U.S. roles and materials. Feedback suggests the medical offering is broad and a standard pillar of the package.
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Retirement Support — A 401(k) plan with a company match described as generous is commonly included for U.S. roles. This savings support is positioned alongside other primary benefits as part of total rewards.
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Equity Value & Accessibility — Equity eligibility is noted for many positions and a global all‑employee share program is being introduced from 2026. These elements add upside beyond base salary and annual bonus.
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What We Do
Sandoz is the global leader in generic and biosimilar medicines. Our Purpose is to pioneer access to medicines for patients globally. We are on a mission to drive innovation in the healthcare industry by freeing up resources sustainably and responsibly while continuing to address global health challenges such as antimicrobial resistance. We are present in more than 100 countries and our medicines serve some 500 million people every year. We have two main global businesses: Generics - divided between standard generics and complex generics - and Biosimilars.
