Lead IT Operations Specialist (Citrix)

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
What You'll Do
Senior member of IT Support responsible for IT Operations managing multiple systems and tools. Focused on key systems/applications within a business unit like Card, Bank or Payments. Provides technical direction to the team and works with other BT teams to integrate support procedures as systems are brought online or enhanced. Trains junior team members. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
On an Agile infrastructure team, you are responsible for all aspects of the software development lifecycle for client workstation and application virtualization solutions. Core competencies include but are not limited to: Citrix Technologies including XenDesktop and XenApp, VDI, Software Deployment, PowerShell scripting/automation. Works independently as well as part of a tight-knit team, provides forward thinking solutions that drive both infrastructure and business solutions in a highly available and highly regulated environment. Interfaces with Solution Architects and other corresponding teams (network, security, appdev, hardware) on feature enrichment or problem solving of issues relating to the full system architecture stack.
How You'll Do It

• Provides technical leadership to team. subject matter expert on key systems and management tools/systems. Provides Operational requirements to BT teams.
• Participants on product design and system selection.
• Mentors other team members.
• Collaborates with Business and BT partners to ensure internal and external customers' needs are met.
• Works with Business partners, operations, product/applications teams, and project managers to develop process and procedures for operational readiness.

Minimum Qualifications
At a minimum, here's what we need from you:

• Associate's degree in computer science or related
• 4+ Years Experience IT Computer Operations, IT Customer Service or related
• In lieu of a degree, 6+ years of experience in IT Services or related experience

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer.
• Ability to communicate verbally.; Ability to communicate in written form.

Preferred Qualifications
Bonus Points If You Have:

• 6+ years of experience in IT Computer Operations, IT Customer Service or related
• ITIL certifications
• 6+ Years Experience working Virtualized environments (Citrix, VMware, Nutanix etc.) utilizing innovative and automated solutions.
• In depth knowledge of related infrastructure technologies and landscape (hardware, software, network, security, etc.)
• Demonstrated incident, problem, and escalation management for own area of responsibility with a strong customer focus.
• Familiarity with compliance standards such as PCI-DSS is preferred
• Demonstrated strong presentation and communication skills and the capability to address and interact with individuals or groups at varying levels of the organization.
• Familiar with Agile methodologies a plus

Tools/Software Experience

• Virtualization Technologies: VMware, Citrix or equivalent
• Operating Systems:
  • Microsoft Windows
  • Linux
• PowerShell Scripting
• SCCM or equivalent experience with configuration management solutions
• Group Policy Management
• Vulnerability Management
• Audit/Compliance

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
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Application Deadline:
The application window for this position is anticipated to close on Dec-28-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $77,500.00 to $131,500.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected] . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.