Lead IT Operations Analyst – Executive Support

The Lead IT Operations Analyst will be responsible for assisting executive leadership and their staff, primarily working out of St. Paul, MN headquarters with flexibility to travel to local offices and off-site events. This position requires excellent customer service skills with an emphasis on executive leadership, and professional disposition.

The position requires excellent verbal/written communication skills, along with technical support and analytical skills. The candidate will regularly work with all levels of support to troubleshoot, gather data, and update necessary knowledge articles with the express goal of providing the best executive experience possible. Support audio video technologies and need experience coaching/ mentoring technical team members.

This position is based in St. Paul, MN.

What You Will Do:

• Responsible for Client Support – software troubleshooting, hardware break fix, installations, in-person and/or remote assistance
• Perform a variety of tasks and work supporting audio, video, and other conferencing applications
• Development of processes and KBs for common issue resolution
• Perform root-cause analysis for issues identified, while coordinating with other support teams to propose corrective action for support processes and protocols
• Support executive meetings including audio visual, on-site & off-site venues
• Readily available to take support calls from executives and their support staff
• Perform cursory site evaluations and risk analysis for executive board meetings
• Works with and supports Windows, Mac OS, mobile operating systems, and general computer-related issues.
• Works with mobile device management – e.g., Intune (Android & iOS)
• Works with Office 365, OneDrive, Active Directory, Ticketing Systems and Microsoft Teams

Minimum Qualifications:

• Bachelor's Degree in a technical area and 8 years of work experience or High School Diploma/GED completed and 12 years of equivalent work experience
• 1 year of experience in a technical support role
• Experience with Audio Video Technology, both hardware and software
• Experience working with and supporting Windows, Mac OS, mobile operating systems, and general computer-related issues.
• Experience working with mobile device management – e.g., Intune (Android & iOS)
• Experience working with Office 365, OneDrive, Active Directory, Ticketing Systems and Microsoft Teams
• Experience working in a customer service environment
• Excellent verbal and written communication skills
• Ability to work flexible work hours including occasional nights and weekends
• Ability to work off-site

Preferred Qualifications:

• Experience working with C-suite executives
• Experience leading a technical team
• Ability to adapt in a quickly changing environment and capable of working independently
• Works well under pressure
• Ability to perform well under pressure
• Strong team player with a collaborative mindset

The base salary range for this position is $104,700.00 - $157,100.00. This position is eligible for annual bonus pay based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

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