Lead IT Governance and Process Improvement Specialist
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
We are seeking a Lead Governance & Process Improvement Specialist to focus on execution, optimization and sustainability of the Stakeholder Engagement and Production Readiness functions of DTCC’s System Delivery Process (SDP).
In this role, you will be responsible for streamlining, automating, and maintaining the stakeholder engagement and production readiness components of SDP, including quarterly stakeholder recertifications and ongoing improvements to the production readiness dashboard. SDP is a highly regulated, enterprise‑wide process that applies to all application development projects at DTCC, making this role essential to ensuring consistent compliance, transparency, and delivery readiness across technology.
You will act as a key execution partner within SDP, working closely with stakeholders across Technology, Risk, PPM, Change Management, and tooling teams to ensure stakeholder engagement and production readiness processes are efficient, well‑governed, and continuously improving.
Your Primary Responsibilities:
- Own and facilitate quarterly stakeholder recertification processes, ensuring accuracy, timeliness, audit readiness, and clear stakeholder accountability
- Manage and enhance the stakeholder notification request process, driving clarity, standardization, and automation where possible
- Drive stakeholder changes in partnership with PPM and JIRA teams, ensuring alignment between governance requirements and delivery tooling
- Own the stakeholder change request process in JIRA, including intake, triage, coordination, and status transparency
- Act as a Business Systems Analyst (BSA) for the production readiness dashboard, translating governance and stakeholder requirements into clear functional needs
- Drive enhancements to production readiness dashboards, including data quality, usability, reporting, and automation
- Collaborate closely with dashboard development and reporting teams to prioritize enhancements and ensure ongoing operational support
- Ensure stakeholder engagement and production readiness processes are well‑documented, repeatable, and consistently applied across SDP
- Identify inefficiencies, gaps, or risks within stakeholder engagement and production readiness workflows and recommend pragmatic improvements
- Support audit and regulatory requests related to stakeholder engagement and production readiness by preparing evidence and participating in walkthroughs
- Partner with SDP leadership to support continuous improvement initiatives and enterprise adoption of enhanced processes
Qualifications:
- Minimum of 6 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success:
- Strong experience in project management and relationship management across diverse technology and business teams
- Working knowledge of production readiness, release governance, or system delivery controls within a regulated environment
- Hands‑on experience with JIRA, PPM, or similar delivery and workflow management tools
- Demonstrated ability to act as a Business Systems Analyst, translating business and governance needs into actionable system requirements
- Proven ability to drive process improvement and automation while maintaining strong control discipline
- Excellent written and verbal communication skills, with the ability to facilitate discussions and influence without authority
- Highly organized, detail‑oriented, and comfortable managing multiple workstreams simultaneously
- Analytical mindset with a strong focus on data quality, dashboards, and operational transparency
- Proactive, self‑directed, and comfortable operating in a complex, fast‑paced, enterprise environment
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
Learn more about Clearance and Settlement by clicking here.
About the TeamServes as a dedicated technology resource for advancing DTCC’s business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC’s mission to support the financial markets.
The Depository Trust & Clearing Corporation (DTCC) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Depository Trust & Clearing Corporation (DTCC) and has not been reviewed or approved by The Depository Trust & Clearing Corporation (DTCC).
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Healthcare Strength — Medical, dental, and vision coverage are comprehensive and include mental health support, in-network preventive care, and company-supported HSA/FSA options. Company HSA contributions plus life, AD&D, and disability coverage further reinforce depth of protection.
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Retirement Support — A 401(k) with company matching and references to pension-related benefits provide meaningful long-term savings support. Charitable contribution matching and financial-planning resources complement the core retirement offerings.
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Parental & Family Support — Generous parental leave, adoption assistance, childcare benefits, and dependent care FSAs indicate strong support for families. Back-up care and specialized family health programs are highlighted as part of the package.
The Depository Trust & Clearing Corporation (DTCC) Insights
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What We Do
With over 45 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 21 locations around the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm simplifies the complexities of clearing, settlement, asset servicing, data management, data reporting and information services across asset classes, bringing increased security and soundness to financial markets. In 2021, DTCC’s subsidiaries processed securities transactions valued at nearly U.S. $2.4 quadrillion. Its depository provides custody and asset servicing for securities issues from 177 countries and territories valued at U.S. $87.1 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes 16 billion messages annually. To learn more, please visit us at www.dtcc.com.
