About the Role
This is a high‑impact role at the intersection of customer insight, product development, and systems engineering.
You will translate real‑world user needs and behaviours into clear product direction, shaping how products are defined, built, and validated. Acting as the voice of the customer within engineering programmes, you will combine data, user research, and technical understanding to ensure products deliver outstanding performance and satisfaction at launch.
You will operate at a programme level, influencing senior stakeholders and guiding cross‑functional teams to make evidence‑based decisions that balance user experience, engineering feasibility, and commercial goals.
Why This Role?
Play a central role in shaping global product performance and user satisfaction
Work across engineering, data, and customer insight — not siloed
Influence senior stakeholders and product direction
Define and improve how user‑led product development is done at scale
See the end‑to‑end impact of your work from concept through to market
What You’ll Be Doing
Shape Product Direction
Own the customer insight and product satisfaction strategy for your programme or category
Translate voice of customer (VoC) data, user research, and market insights into clear product direction
Identify unmet user needs, behavioural trends, and opportunities for differentiation
Define & Influence Product Performance
Translate insight into clear product requirements and performance targets
Balance user expectations with engineering constraints and trade‑offs
Challenge and guide teams to make data‑driven, user‑focused decisions
Lead Product Validation
Design and lead user trials, validation activities, and product testing strategies
Ensure validation answers the critical product questions, even with evolving prototypes
Integrate user feedback, product data, and engineering performance to confirm readiness
Drive Cross‑Functional Alignment
Act as the voice of the customer across Engineering, Quality, and Commercial teams
Align stakeholders where user experience and technical constraints conflict
Present clear, evidence‑based recommendations to senior leadership
Raise the Bar
Define best practices for insight generation, experimentation, and storytelling
Improve how customer insight is integrated into the product development lifecycle
Mentor others and help build capability across teams
What We’re Looking For
We’re looking for someone who can bridge customer insight and engineering decision‑making.
You’ll likely have experience in:
Product insights / customer insights / user research
Product analytics or data‑driven decision making
Systems engineering, validation engineering, or quality engineering
Working in product development environments (consumer products, technology, hardware, etc.)
Key Skills & Experience
Strong ability to translate customer data into product and engineering decisions
Experience with user research, product analytics, or experimental design
Systems thinking — understanding how product behaviours and trade‑offs interact
Experience designing and delivering user trials / validation / testing
Comfortable working with both qualitative and quantitative data
Excellent communication and storytelling, with confidence engaging senior stakeholders
Ability to operate in ambiguous, fast‑moving environments and lead direction
Desirable
Strong statistical or data analysis capability
Experience in product validation, quality, or performance engineering
Experience working across technical and commercial teams
Experience Level
We are open to candidates with significant relevant experience (typically 5+ years) who can demonstrate programme‑level impact and leadership.
Who This Role Suits
This role is ideal for individuals who enjoy combining:
Customer insight + technical thinking
Data + real‑world product understanding
Strategy + hands‑on influence
If you’ve ever felt caught between research, engineering, and product teams — this role is designed for you.
#LI-KML
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Skills Required
- 5+ years of relevant experience with programme-level impact
- Experience in product insights, customer insights, or user research
- Experience with product analytics or data-driven decision making
- Experience in systems engineering, validation engineering, or quality engineering
- Experience working in product development environments (consumer products, technology, hardware)
- Ability to translate customer data into product and engineering decisions
- Experience designing and delivering user trials, validation, and testing
- Comfortable working with qualitative and quantitative data
- Strong communication, storytelling, and stakeholder engagement skills
- Ability to operate in ambiguous, fast-moving environments and lead direction
- Strong statistical or data analysis capability
- Experience in product validation, quality, or performance engineering
- Experience working across technical and commercial teams
Dyson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dyson and has not been reviewed or approved by Dyson.
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Healthcare Strength — Medical, dental, and vision offerings are broad, paired with company‑paid life and disability coverage, plus EAP, backup care, and wellness incentives. Employer‑funded healthcare dollars and premium‑discount or Lifestyle Spending Account options further enhance coverage value.
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Retirement Support — A 401(k) with a company match is consistently advertised on U.S. postings. This provides predictable retirement support across roles.
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Wellbeing & Lifestyle Benefits — Wellbeing programs, commuter benefits, and notable product discounts supplement core coverage. Wellness incentives and a Lifestyle Spending Account expand lifestyle support beyond medical plans.
Dyson Insights
What We Do
At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas
