Lead Infrastructure Engineer

Job Description
You have the opportunity to unleash your full potential at a world-renowned company and take the lead in shaping the future of technology.
As a Lead Infrastructure Engineer at JPMorgan Chase within the Infrastructure Platform Team, you will leverage your deep expertise in software, applications, and technical processes to promote infrastructure excellence. You will have the opportunity to expand your technical and cross-functional knowledge beyond your primary domain, contributing to the future of one of the world's largest and most influential companies. Your curiosity about technology will promote innovation and career growth as you manage production incidents, change management, and collaborate with global technologists.
Job responsibilities

• Lead Major Incident Support efforts, coordinating with cross-functional teams to ensure timely resolution and communication during critical network incidents.
• Conduct Post-Mortem/Root Cause Analysis (RCA) on major incidents to identify underlying causes and implement corrective actions.
• Monitor and maintain network infrastructure to ensure optimal performance and availability.
• Troubleshoot and resolve complex network issues escalated from Tier-1 and Tier-2 support teams.
• Perform network upgrades and maintenance activities, including hardware and software updates.
• Manage the Permit-To-Operate (PTx) process, ensuring compliance with operational standards and requirements.
• Engage with Product Engineering teams to align network operations with product development and enhancements.
• Work with developers to create automation workflows that enhance network operations and efficiency.
• Develop and maintain network documentation, including diagrams, configurations, and procedures.
• Provide training and mentorship to team members, fostering a culture of continuous learning and improvement.
• Participate in on-call rotation for after-hours support and emergency response.

Required qualifications, capabilities, and skills

• Formal training or certification on Networking and Infrastructure concepts and 5+ years being technical leaders
• Proven 10+ years of experience in managing Major Incident Support, with the ability to lead incident resolution efforts and communicate effectively with stakeholders.
• Collaborate with cross-functional teams to design and implement network solutions.
• Strong knowledge of network protocols, routing, and switching (e.g., BGP, OSPF, MPLS).
• Experience with network monitoring and management tools (e.g., Sev-One, Splunk, Wireshark).
• Proficiency in configuring and managing network devices (e.g., routers, switches, firewalls).
• Strong Experience with Bluecoat Proxies, F5 Load Balancers, and Fortinet Firewalls.
• Excellent problem-solving skills and the ability to work under pressure.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.