Working Hours: 37
Contract Type: Permanent
Salary: £38,960.00 - £56,010.00
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
As our Lead IT Infrastructure Engineer, you'll play a pivotal role in shaping and maintaining Waythrough's IT infrastructure, ensuring our systems are secure, resilient and fit for the future. Working closely with the Director of IT Operations and colleagues across the IT & Digital team, you'll lead the design, implementation and continual improvement of our infrastructure, with a strong focus on Microsoft cloud technologies, cyber security and service reliability.
You'll provide technical leadership on major infrastructure projects, act as the senior escalation point for complex technical issues, and help drive innovation by introducing modern technologies that improve services for colleagues and the people we support. This is an exciting opportunity to influence the organisation's technology strategy while ensuring our IT services remain secure, efficient and user-focused.
Key Duties- Lead the design, development and continual improvement of Waythrough's IT infrastructure.
- Ensure IT services remain secure, reliable, resilient and fit for purpose across cloud and on-premise environments.
- Provide technical leadership for infrastructure projects, including planning, architecture, risk management and successful delivery.
- Act as the senior technical escalation point for complex third-line infrastructure issues.
- Manage and optimise Microsoft cloud services, including Microsoft 365 and Azure.
- Monitor infrastructure performance and ensure services meet business and user needs.
- Lead cyber security initiatives, supporting compliance, risk management and security best practice.
- Drive infrastructure modernisation by reducing legacy systems and implementing cloud-first solutions where appropriate.
- Produce and maintain technical documentation, standards and operational processes.
- Research emerging technologies and recommend innovative, cost-effective improvements that enhance IT services.
- Work collaboratively with internal teams, suppliers and stakeholders to deliver excellent IT services.
We're looking for an experienced infrastructure professional with a passion for delivering secure, modern and high-performing IT services. You'll be a confident technical leader who enjoys solving complex problems, leading change and supporting others with your expertise.
You'll bring:
- Extensive experience with Microsoft technologies, including Microsoft 365, Azure and Active Directory.
- Strong knowledge of cyber security principles, threats and mitigation strategies.
- Significant experience designing, implementing and supporting enterprise infrastructure environments.
- Excellent troubleshooting and problem-solving skills across cloud and on-premise technologies.
- Experience delivering infrastructure projects and embedding new technologies into business-as-usual operations.
- The ability to manage risk, prioritise competing demands and work across multiple projects.
- Strong communication skills with the ability to explain technical concepts to a wide range of stakeholders.
- A proactive approach to continuous improvement and a willingness to learn new technologies.
- A relevant IT qualification (or equivalent experience); project management experience or qualifications would be an advantage.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days’ annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: [email protected]
Closing Date:
2026-08-30Skills Required
- Extensive experience with Microsoft technologies including Microsoft 365, Azure and Active Directory.
- Strong knowledge of cyber security principles, threats and mitigation strategies.
- Significant experience designing, implementing and supporting enterprise infrastructure environments.
- Excellent troubleshooting and problem-solving skills across cloud and on‑premise technologies.
- Experience delivering infrastructure projects and embedding new technologies into business-as-usual operations.
- Ability to manage risk, prioritise competing demands and work across multiple projects.
- Strong communication skills with the ability to explain technical concepts to a wide range of stakeholders.
- A proactive approach to continuous improvement and willingness to learn new technologies.
- A relevant IT qualification (or equivalent experience).
- Project management experience or qualifications.
What We Do
Recovery Focus is a UK national group of charities experienced in providing specialist support to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling, and domestic violence. Its mission is to inspire recovery through free, confidential support delivered in friendly local settings. The group also includes Aquarius, a Midlands charity helping people overcome harms from drugs, alcohol, and gambling.
