As a Senior Lead Infrastructure Engineer at JPMorganChase within the Infrastructure Platforms team, you exhibit both depth and breadth of knowledge regarding software, applications, and technical processes across multiple technical disciplines. You also have a specialization in a specific domain within infrastructure engineering to drive programs or initiatives consisting of multiple technologies and applications.
Job responsibilities
- Applies deep technical expertise and problem-solving methodologies focused on analyzing complex data and systems, anticipating issues, considering upstream and downstream implications, and advising on mitigation actions
- Uses enterprise-authorized AI capabilities within the work environment to accelerate analysis of complex infrastructure signals and documentation of mitigation options, validating outputs and handling operational data according to sensitivity and security requirements.
- Works with other platforms to architect and implement changes required to resolve issues and modernize the organization and technology processes
- Drives results and implements multiple complex programs
- Drives thought leadership within the product line
- Responsible for infrastructure engineering in accordance with business requirements and executes work according to compliance standards, risk and security, and business objectives
- Leads reuse-first adoption of AI-assisted practices across delivery and automation routines to reduce recurring issues, ensuring changes are validated, traceable and auditable, and aligned to resiliency and security expectations.
- Senior full‑stack network engineering expertise with program technical leadership across wireless, and WAN (routing/switching, segmentation, QoS, DNS/DHCP/IPAM), with proven ability to lead architecture/design, guide implementation, and own outcomes end‑to‑end for major initiatives.
- Strong customer presence and stakeholder management—credible, calm, and service-oriented in high-visibility situations; able to translate complex technical topics into clear options, impacts, and recommendations.
- Drive a culture of curiosity and change through mentorship and cross-team collaboration—acts as a change agent by improving operational discipline (change management, documentation, monitoring, post-incident learning), coaching engineers, and aligning security, infrastructure, and vendor teams to unblock delivery and sustain outcomes
- Knowledge of one or more areas of infrastructure engineering such as: hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience or performance assessments
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
- Adept in specific infrastructure technology and programming languages
- Deep knowledge of cloud infrastructure and multiple cloud technologies (ability to operate in and migrate across public and private clouds)
- Expert incident/problem leadership (acute & chronic)—can be deployed into complex network issues to triage, coordinate responders, perform deep technical analysis, and drive issues to closure with clear RCAs and prevention plans.
- Operational rigor and automation mindset—advocates for observability and repeatable operations (monitoring, alerting, configuration standards, scripting/automation where appropriate) to reduce toil and improve stability.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Senior-level full-stack network engineering expertise across wireless and WAN technologies, including routing, switching, segmentation, QoS, DNS, DHCP, and IPAM
- Experience leading network architecture and design, implementation, and end-to-end ownership of major initiatives
- Strong customer presence and stakeholder management skills, including translating complex technical topics into clear recommendations
- Experience with mentorship, cross-team collaboration, change management, documentation, monitoring, and post-incident learning
- Knowledge of infrastructure engineering areas such as hardware, networking, databases, storage, deployment, integration, automation, scaling, resilience, or performance assessment
- Demonstrated experience using enterprise-authorized AI capabilities for infrastructure engineering workflows
- Ability to review and validate AI-assisted recommendations while meeting resiliency, security, sensitivity, and auditability requirements
- Expertise in specific infrastructure technologies and programming languages
- Deep knowledge of cloud infrastructure and multiple public and private cloud technologies
- Expert incident and problem leadership, including complex network triage, responder coordination, root-cause analysis, and prevention planning
- Operational rigor and automation mindset, including observability, monitoring, alerting, configuration standards, and scripting or automation
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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