Are you ready to help build and evolve the infrastructure that powers global finance? At JPMorgan Chase, you’ll tackle complex challenges at scale with the support, tooling, and freedom to grow alongside top engineering talent.
As a Lead Infrastructure Engineer at JPMorgan Chase within the Network Services Infrastructure Platform team, you will be responsible for the strategic evaluation of network technologies and topologies, ensuring compliance with industry standards and organizational objectives. This role drives requirements for network planning tools, develops performance metrics, leads initiatives for improved performance and design optimization, builds business cases for these initiatives, supports audit, risk, and compliance activities, and collaborates with regional carriers to adopt the best product solutions.
Job responsibilities
- Lead technology and topology strategy by evaluating emerging and established network technologies and recommending solutions aligned to business, security, and resiliency needs.
- Design and standardize target network topologies (LAN/WAN/DC/Cloud connectivity) that optimize performance, scalability, availability, and operational supportability.
- Own requirements definition for network planning/management tools, translating business outcomes and technical constraints into clear epics, features, and acceptance criteria.
- Partner with software engineering teams to prioritize the tool roadmap, validate delivered functionality, and ensure fit-for-purpose planning workflows and UX for engineers.
- Define and implement network performance metrics and KPIs, establishing measurement standards, thresholds, and reporting cadences across critical services and regions.
- Analyze performance and capacity data to identify trends, bottlenecks, and systemic issues; provide actionable insights and continuous improvement recommendations.
- Lead performance and design optimization initiatives, embedding best practices and innovations to improve efficiency, reliability, and end-to-end service quality.
- Build and present business cases (cost/benefit, risk reduction, ROI, and delivery approach) to secure funding and executive alignment for optimization programs.
- Ensure audit, risk, and compliance readiness by maintaining end-to-end documentation, supporting control testing and regulatory expectations, partnering with compliance, and coordinating with regional carriers/service providers to align standards, interoperability, and service performance.
- Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis, option evaluation, and design documentation, validating outputs and handling data according to sensitivity and security requirements.
- Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.
Required qualifications, capabilities, and skills
- Formal training or certification on network planning and infrastructure engineering concepts and 5+ years applied experience
- Deep understanding of network technologies, topologies, and transport protocols.
- Experience collaborating with regional carriers or service providers on network solutions.
- Demonstrated ability to lead technical initiatives and influence engineering decisions across teams
- Experience in developing and implementing network performance metrics.
- Demonstrated ability to define requirements for software tools and collaborate with development teams.
- Proven track record of driving performance improvement and design optimization initiatives.
- Familiarity with audit, risk, and compliance processes and documentation.
- Strong analytical, documentation, and communication skills.
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
Preferred qualifications, capabilities, and skills
- Experience with network automation and orchestration platforms.
- Familiarity with cloud and hybrid network architectures.
- Project management or requirements engineering certification is a plus
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification on network planning and infrastructure engineering concepts and 5+ years applied experience
- Deep understanding of network technologies, topologies, and transport protocols
- Experience collaborating with regional carriers or service providers on network solutions
- Demonstrated ability to lead technical initiatives and influence engineering decisions across teams
- Experience in developing and implementing network performance metrics and KPIs
- Demonstrated ability to define requirements for network planning/management software tools and collaborate with development teams
- Proven track record of driving performance improvement and design optimization initiatives
- Familiarity with audit, risk, and compliance processes and documentation
- Strong analytical, documentation, and communication skills
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment with strong validation and data sensitivity practices
- Ability to review and validate AI-assisted recommendations before implementation and escalate when uncertain
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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