Lead Infrastructue Engineer

Job Description
Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.
As a Lead Infrastructure Engineer at JPMorganChase within the Enterprise technology, employee platforms team, you apply deep knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise.
Job responsibilities

• Leverage your deep technical knowledge and proven problem-solving skills to tackle projects of large scope, making a significant impact on our users' experience and the organization as a whole.
• Lead major initiatives involving one or more infrastructure engineering technologies, ensuring seamless execution and delivery at scale.
• Collaborate with other platform teams to design and implement transformative changes that resolve complex issues and modernize our technology processes, driving innovation across the organization.
• Execute innovative approaches for the design, development, and technical troubleshooting of highly complex problems, ensuring robust and effective outcomes.
• Carefully consider upstream and downstream data, systems, and technical impacts, providing expert guidance on mitigation strategies to safeguard business operations.
• Contribute to a team environment built on diversity, opportunity, inclusion, and respect, helping us grow stronger together

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure disciplines concepts and 5+ years applied experience.
• Deep expertise in Microsoft products, including Exchange, Exchange Online, SharePoint, Outlook, OneDrive, and Teams.
• Proven ability to perform under pressure and manage high-stakes incidents with composure and effectiveness.
• Advanced knowledge of at least one infrastructure technology and proficiency in scripting languages, especially PowerShell.
• A drive to expand your technical and cross-functional knowledge beyond your core product area.
• Outstanding communication skills and the ability to influence partner teams by presenting data-driven recommendations for feature prioritization

Preferred qualifications, capabilities, and skills

• Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds'
• A collaborative spirit and willingness to support your colleagues.
• Ability to lead calls during major incidents, engaging the right experts to drive swift resolution.
• Familiarity with Site Reliability Engineering principles.
• Experience supporting applications on cloud infrastructure.
• Hands-on experience with Splunk for monitoring and troubleshooting

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.