Lead Implementation Engineer, Client Integrations & Support

Strider Technologies delivers strategic intelligence that helps organizations make faster, more confident decisions in an increasingly complex global environment. Using cutting-edge AI and proprietary methodologies, we transform open-source data into actionable insights that help protect technology, talent, and supply chains from nation-state risks.

Strider is seeking a Lead Implementation Engineer to own post-sales technical delivery and help scale our global client support function. In this role, you will serve as the primary technical partner for client IT and security teams, leading secure integrations while building reliable, repeatable processes that accelerate onboarding and strengthen long-term customer relationships.

You will lead end-to-end API and SSO (SAML/OIDC) implementations and oversee technical support operations, including account provisioning, access management, and issue resolution. Working closely with Product, Engineering, and Product Marketing, you’ll help shape integration requirements, improve support tooling and workflows, and expand client self-service through clear documentation and knowledge resources.

This is a highly visible and impactful role, ideal for someone who enjoys hands-on technical work while also designing systems that scale. Your work will directly influence the client experience and help Strider’s customers go live quickly, securely, and with confidence.

We’re looking for someone who brings a mix of technical depth, operational ownership, and strong client partnership skills:

• 5+ years of experience in implementation engineering, technical support, solutions engineering, or security engineering

• Proven experience delivering SSO (SAML/OIDC) and API integrations in production environments

• Hands-on experience with access provisioning, account setup, and identity integrations for SaaS platforms

• Familiarity with support operations, including SLAs, ticket triage, escalation paths, and performance reporting

• Strong understanding of identity and security technologies (e.g., IAM/SSO, SIEM, DLP, UEBA)

• Experience working directly with client IT, security, or engineering teams

• Ability to manage multiple client engagements while driving strong technical outcomes

• Clear, effective communication skills across technical and non-technical audiences

• Experience mentoring or guiding junior engineers is a plus

In this role, you will:

• Lead end-to-end delivery of SSO (SAML/OIDC) and API integrations, from technical discovery through go-live

• Conduct technical discovery sessions to understand client environments and translate requirements into configuration plans, milestones, and success criteria

• Configure, test, and validate integrations using tools such as Postman, cURL, logs, and structured test plans

• Manage technical support operations related to provisioning, access management, ticket queues, SLAs, and escalations

• Own complex integration-related support issues from intake through resolution, including root cause analysis

• Serve as the escalation point for critical onboarding or production issues, coordinating triage, communication, postmortems, and preventative actions

• Design and implement scalable support workflows, tracking and operationalizing metrics such as first-response time and backlog health

• Build internal tools, scripts, runbooks, and templates to improve onboarding speed and issue resolution

• Partner with Product and Engineering to document integration requirements and improve overall product operability

• Collaborate with Product Marketing to create and maintain Help Center articles, troubleshooting guides, FAQs, and other self-service content

• Contribute to hiring, onboarding, and mentoring as the implementation and support function grows

• Experience debugging authentication flows, certificate chains, and IdP configurations

• Strong understanding of REST APIs, including authentication, payload validation, rate limiting, pagination, and webhooks

• Light scripting experience (Python, Bash, or JavaScript) for automation or investigation

• Experience producing clear technical documentation and incident communications

• Comfort working in ticketing and help center systems such as Zendesk, Jira, or similar tools

• Competitive Compensation

• Company Equity Options

• Flexible PTO

• Wellness Reimbursement

• US Holidays (Office Closed)

• Paid Parental Leave

• Comprehensive Medical, Dental, and Vision Insurance

• 401(k) Plan

Strider is an equal opportunity employer. We are committed to fostering an inclusive workplace and do not discriminate against employees or applicants based on race, color, religion, gender, national origin, age, disability, genetic information, or any other characteristic protected by applicable law. We comply with all relevant employment laws in the locations where we operate. This commitment applies to all aspects of employment, including recruitment, hiring, promotion, compensation, and professional development.