Date Posted:
2026-08-31Country:
IndiaLocation:
IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka HobliPosition Role Type:
UnspecifiedSummary of Role:
This position will report to the Identity Operations Support Team Leader, within the Identity & Access Management organization. The chosen candidate will provide advanced engineering-level expertise for SailPoint operations and support for a global user base, including Identity Lifecycle Management (Joiner/Mover/Leaver) functions, account provisioning/deprovisioning, and application aggregations. This is a hands-on technical position requiring complex, multi-functional analysis and problem solving, and familiarity with multiple Identity-related systems, including WorkDay, SailPoint, Active Directory (AD), LDAP, Exchange, Office 365, Ping Federate, Multi-Factor authentication, and other applications.
Responsibilities:
- Provide day-to-day operational support of global, large-scale identity and access management (IAM) solutions using SailPoint IdentityIQ
- Triage and manage incidents in ServiceNow and effectively communicate incident resolution to end-users
- As needed, collaborate with cross-functional teams to resolve incidents
- Notify leadership of any concerns or escalated incidents raised by users
- Ensure adherence to all Identity Operations Standard Operating Procedures (SOPs) and provide input for continuous improvement opportunities
- Champion best practices for problem management, identifying incident trends and driving root cause resolution to reduce future incidents
- As required, assist in the data gathering and analysis to produce and document Root Cause Analysis for select high-impact, high-severity incidents
- Based on incident trends, identify defects and enhancements for SailPoint and related IAM solutions, and submit Jira items to track the needed changes
- Monitor and triage IAM alerts and implement required actions
- Participate in on-call rotation to address any high severity incidents
- Maintain ServiceNow Knowledge Scripts, ensuring they are reviewed on a regular basis and up-to-date with current IAM solutions
- Support the IAM team during Audit inquiries
- Generate IAM reports as needed
- Participate in projects and initiatives in support of regulatory, audit and IAM directives as needed
- Participate in project work as required
- Collate statistical data as requested in support of operational and performance metrics/measurements
- Provide input as needed to leadership for strategic IAM plans
Years of Experience:
- Thorough understanding of IAM fundamental concepts
- Minimum of 3-5 years of Digital / Information Technology experience
- Minimum of 3-5 years’ hands-on technical experience supporting IAM solutions, preferably with SailPoint IdentityIQ
- Strong working knowledge of Identity-related systems, including SailPoint, WorkDay, Microsoft Active Directory (AD), Exchange, Office 365, and LDAP
- Knowledge of Ping Federate, Siteminder, and Multi-Factor Authentication (MFA) technolgies and use desirable
- Experience working within Information Technology Service Management (ITSM) tools such as ServiceNow
- Problem solving and analytical abilities including the ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and apply sound business knowledge
- Ability to multi-task and work independently, as well as work collaboratively with teams, which may be geographically distributed
- Ability to interact with IAM stakeholders, partners and leadership to build relationships centered around trust and consistent delivery
- Strong verbal and written communication skills, team player with proven collaboration skills, critical thinking and problem-solving skills
- Ability to handle multiple competing priorities
- Six Sigma Quality certification a plus
- ITIL Certification a plus
Education:
- BS or BA degree in computer science or related field.
- In lieu of a degree, 5+ years of IAM technical experience.
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Skills Required
- Thorough understanding of identity and access management fundamentals
- 3-5 years of digital or information technology experience
- 3-5 years of hands-on technical experience supporting IAM solutions, preferably SailPoint IdentityIQ
- Strong working knowledge of SailPoint, Workday, Microsoft Active Directory, Exchange, Office 365, and LDAP
- Knowledge of PingFederate, SiteMinder, and multi-factor authentication technologies
- Experience with IT service management tools such as ServiceNow
- Problem-solving and analytical ability, including evaluating information from multiple sources and performing root cause analysis
- Ability to multitask, work independently, and collaborate with geographically distributed teams
- Ability to build trusted relationships with IAM stakeholders, partners, and leadership
- Strong verbal and written communication, collaboration, critical-thinking, and problem-solving skills
- Ability to handle multiple competing priorities
- Bachelor's degree in computer science or a related field
- Five or more years of IAM technical experience in lieu of a degree
- Six Sigma Quality certification
- ITIL certification
RTX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RTX and has not been reviewed or approved by RTX.
-
Retirement Support — 401(k) programs are described with employer matching and, in many cases, an additional company retirement contribution, with a student‑loan repayment feature that can substitute for the match in eligible situations. Plan materials also reference automatic enrollment and other structural supports that strengthen long‑term savings.
-
Healthcare Strength — Benefits materials highlight comprehensive medical, dental, and vision coverage alongside wellness tools and incentives. HSA‑eligible options with company contributions are also referenced on careers and benefits pages.
-
Parental & Family Support — Program descriptions point to paid parental leave, backup childcare resources, and family supports such as birth/adoption benefits and an Autism Benefit (availability varies by unit and location). Dependent and elder‑care resources are also noted.
RTX Insights
What We Do
With more than 185,000 global employees, RTX pushes the limits of technology and science to redefine how we connect and protect our world. Through industry-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – we are advancing aviation, engineering integrated defense systems and developing next-generation technology solutions and manufacturing to help global customers address their most critical challenges.
